Verifying the domain

Here is what I got from the error log,

[07-Mar-2024 11:33:00 UTC] PHP Fatal error: Uncaught TypeError: DeliciousBrains\WP_Offload_SES\Error::log_error(): Argument #2 ($message) must be of type string, null given, called in /var/www/html/wp-content/plugins/wp-ses/classes/Error.php on line 58 and defined in /var/www/html/wp-content/plugins/wp-ses/classes/Error.php:70 Stack trace: #0 /var/www/html/wp-content/plugins/wp-ses/classes/Error.php(58): DeliciousBrains\WP_Offload_SES\Error->log_error() #1 /var/www/html/wp-content/plugins/wp-ses/classes/SES-API.php(261): DeliciousBrains\WP_Offload_SES\Error->__construct() #2 /var/www/html/wp-content/plugins/wp-ses/classes/WP-Offload-SES.php(974): DeliciousBrains\WP_Offload_SES\SES_API->verify_domain() #3 /var/www/html/wp-includes/class-wp-hook.php(324): DeliciousBrains\WP_Offload_SES\WP_Offload_SES->ajax_verify_sender() #4 /var/www/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /var/www/html/wp-admin/admin-ajax.php(188): do_action() #7 {main} thrown in /var/www/html/wp-content/plugins/wp-ses/classes/Error.php on line 70

Hi @kibet200,

WP Offload SES Support Team here. Thanks for reaching out with your query, we would be happy to assist!

That error seems to happening when WP Offload SES communicates with Amazon SES to verify your domain. Are there any warnings or notices prior to the Fatal error? It may give us more information about this issue.

Also, is your site connected to the Internet and can it connect to Amazon SES? Perhaps it couldn’t connect to AWS and it’s causing an issue.

Looking forward to your response!

Yes, my site is live at https://sybyl.com/

The error that I get when I click on verify sender is “Internal Server Error”. Upon inspecting the error log, I get the error I pasted above.

Hi @kibet200,

Apologies for the confusion, but are there any other messages logged in the error log file immediately before the Fatal error? It could be anything like PHP Warning, PHP notice, Deprecated, etc.

Also, would you be able to send us the diagnostic information from the Support tab on your install?

1. Go to the Support tab of your install
2. Scroll down to the “Diagnostic Info”
3. Copy the information and paste it into this thread. Feel free to remove any sensitive information you don’t want to share. Though we would like to know what PHP version you are using among other things.

Looking forward to your response!

Hi,

I couldn't find any other error on the log file. Here is the info from the diagnostic tab.



site_url(): https://sybyl.com
home_url(): https://sybyl.com
Web Server: Apache/2.4.37
WordPress: 6.4.3
WP Locale: en_US
PHP: 8.2.11
PHP Memory Limit: 1028M
WP Memory Limit: 40M
Memory Usage: 134 MB
WP Max Upload Size: 500 MB
PHP Time Limit: 700
PHP Error Log: /var/log/php-fpm/www-error.log
MySQL: 8.0.32

Table Prefix: wp_
ext/mysqli: yes
cURL: 7.61.1
OpenSSL: OpenSSL 1.1.1k FIPS 25 Mar 2021
fsockopen: Enabled
allow_url_fopen: Enabled
Zlib Compression: Enabled
Basic Auth: Disabled
Proxy: Disabled
Blocked External HTTP Requests: None

Send Mail Using SES: On
Enable Open Tracking: On
Enable Click Tracking: On
Region: us-east-1
Log Duration: 90

WP Cron: Enabled
Alternate WP Cron: Disabled
Last Run: 13:55:08 2024-03-07 UTC
Next Scheduled: 13:56:03 2024-03-07 UTC
Queued: 0
Failures: 38

WPOSES_SETTINGS: Not defined
WPOSES_LICENCE: Not defined
AWS_USE_EC2_IAM_ROLE: Not defined

WP_DEBUG: No
WP_DEBUG_LOG: No
WP_DEBUG_DISPLAY: Yes
SCRIPT_DEBUG: No
WP_CONTENT_DIR: /var/www/html/wp-content
WP_CONTENT_URL: https://sybyl.com/wp-content
UPLOADS: Not defined
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_PLUGIN_URL: https://sybyl.com/wp-content/plugins

Did you determine what the issue could be?

Hi there,

Thanks for sending those in.

Do you have any security plugins on your site? If yes, would you mind temporarily disabling those plugins and then retry verifying the domain?

Another thing to check is if you have a firewall in place. You can reach out to your hosting provider to verify this. We would also suggest temporarily disabling those for testing.

We’d like to check whether a security plugin/setting/firewall is causing a connection issue between your site and AWS.

Which ports does your api use?

Another point to note is that the SES plugin was working fine prior to change in our SSL. We updated our SSL certificate and the plugin stopped couldn’t verify. Could this have been the problem?

Hi @kibet200,

“Which ports does your api use?”
— The Amazon SES API is communicated with over standard HTTPS requests, port 443.

Would you be able to send us the complete list of plugins and mu-plugins on your site? It’s possible there is a conflict. Also, are there any mention of Offload SES in the debug.log file?

Also, have you verified the same domain before? Could you try verifying an email address to see if that works instead?

Looking forward to your response!