verification email not being sent

Which email verification plugin did you use?

Thank you for getting back to me Zorem
Actually I managed to fix it. Basically I changed the password on my O365 Outlook server and forgot to update it in my SMTP plugin. Ive updated the plugin and now it works OK

I am finding that the second step of the registration process isnt working. i.e. I am not taken to the statement telling me to check my email. Instead it just takes me directly to my home page. Do you know why that might be ?

The email verification is also our plugin. The verification works on the my-account, you should check which functionality on your store redirects to the home page.

Thank you for that
I spoke to the theme’s author and he was able to fix this so all seems good at the moment. I have sent them one more question though as the registrant receives two emails. The with the login url, which doesn’t make sense because they cant login without verifying the email address and the email with the verification link comes second. I’m not even sure the first email is needed as the login link is clearly on the website. Is the email chain customisable through your email verification plugin ?

This is up to you, you can check the option (in settings) to use the verification code in new account email and then it will be sent in the same email, the PRO version will allow you to delay the new account welcome email to be sent only after successful email verification.

Nice little hook in to the PRO version. There’s little point in the verification without ticking the box is there.

OK, thanks for confirming