Verification e-mail is not being sent

  • Resolved insearchofasolution

    (@insearchofasolution)


    5 years, 8 months ago

    Hi there,

    great plugin ??

    However, I have one problem. I have reviewed your docs and searched the support forum but can’t figure out what am I doing wrong. Since I have installed it, it’s not sending a confirmation e-mail to users.

    I also don’t quite understand the difference between “Confirmation Email” and “Authentication Email” – can you help?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

  • In my case it seems solved: in settings I had enabled the email DEBUG mode which caused somehow unautheticated users to be shown this DEBUG info too while they tried to request the mail management email without then receiving it :-O

    Maybe this also prevented the confirmation email from being sent. After switching off the DEBUG setting all seems to work.

    Plugin Author Tribulant Software

    (@contrid)

    @insearchofasolution

    The confirmation email is the double opt-in. When someone subscribes, they get an email to confirm their subscription. For this to work, make sure you have “Require Activation” enabled under Newsletters > Configuration > Subscribers > Subscription Behaviour. Also check under Newsletters > Mailing List/s that the specific list is not set to single opt-in? That could also be the problem.

    Can you also test your email settings under Newsletters > Configuration > General > General Mail Settings to make sure that the emails are sent out?

    The authentication email is for existing subscribers to “login” to the “Manage Subscriptions” page where they can manage their profile and subscriptions.

    @t-mug

    Thank you for your input, that is good advice as well.

    Thread Starter insearchofasolution

    (@insearchofasolution)

    @contrid Thank you for your help! The following was set to single opt-in: “Newsletters > Mailing List/s that the specific list is not set to single opt-in”!!! So silly – thank you ??

    @t-mug thank you for your advice as well – I will keep it in mind for the future.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Verification e-mail is not being sent’ is closed to new replies.