Verification

There could be a few different issues that could cause the error “can’t verify my personal information” when trying to checkout in a WooCommerce store. Here are a few things you can try:

1. Make sure the customer’s personal information is entered correctly. This includes their name, address, and other contact information.
2. Check to see if there are any plugin conflicts that could be causing the issue. Deactivate any non-essential plugins to see if that resolves the problem.
3. Check your WooCommerce settings to make sure the correct payment gateways are enabled. If a customer is trying to use a payment method that is not enabled on your site, they may see this error.
4. Check your server logs for any errors that might be related to the checkout process. This can help you identify any issues with your server or database that could be causing the problem.
5. Make sure your SSL certificate is valid and properly configured. An SSL certificate is necessary for secure checkout, and if it is not set up correctly, customers may see this error.

Hi @trinikrystle

Thanks for reaching out!

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!