Venmo/PayPal buttons don’w work on mobile

  • Resolved andreyrouk

    (@andreyrouk)


    1 year, 8 months ago

    Hi there,

    We have been using GiveWP for over a year, and we have decided to integrate Venmo and PayPal as payment options within the donation forms. I have enabled everything according to the instructions, and it works well on desktop. However, when I try to donate through mobile, I can see the buttons, but when I press them (either one) – nothing happens. Something seems to be loading, but it abruptly ends and returns to the same donation page.

    I tried it on two different phones in Chrome – I can see both buttons, then I checked it on Firefox on the same phone – I can only see PayPal buttons. I tried it with mobile network instead of my WiFi – the same thing happened. Cleared cache – same thing.

    TIA for any help,

    Andrii

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @andreyrouk,
    Glad you reached out. Venmo button display issues can be a little sticky because PayPal is the decision-maker when it comes to displaying those buttons.

    One thing that does seem to be a factor is whether or not your organization has a Venmo Charity Profile established. Depending on the type of PayPal account you have, some organizations are required to set up a Venmo Charity Profile in order to accept donations. PayPal/Venmo customer support can clarify this, but the general rule GiveWP’s support team has encountered is that organizations designated as charities on the PayPal side must have a corresponding charity profile at Venmo. This process can take up the 3 business days to before your organization can use Venmo with GiveWP.

    I would highly recommend reaching out to those support folks to check in about why the Venmo button is displaying conditionally.

    In the meantime, keep me posted on how things go. I’m happy to keep digging here!

    Hi @andreyrouk,
    It’s been a bit since I’ve heard back, and I know troubleshooting can take a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll hop right in. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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