Vendors cannot add or edit short description and description

  • Resolved sangamofthoughts

    (@sangamofthoughts)


    2 years, 3 months ago

    I have been using dokan for a quite a long time. This problem occured when I updated to the latest version of Dokan.
    Vendors can edit short and long description on the product edit page. The field seems locked and nothing can be typed in it.
    I have added the screenshot below-
    https://i.imgur.com/aZKnk5g.gif

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @sangamofthoughts

    It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the below-described steps.

    • Please deactivate all plugins except the Dokan and WooCommerce.

      • If the above method doesn’t resolve your problem, go for the next.

    • Switched to any default theme like Twenty Twenty or Storefront.
    • Clear your site cache as well as the browser cache and try the process again.

      • You can follow this third-party article to trace the conflict.

      Kindly, let us know if you are still having the problem.

      Thanks!

    • This reply was modified 2 years, 3 months ago by Tanvir Hasan.
    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @sangamofthoughts,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Vendors cannot add or edit short description and description’ is closed to new replies.