• Resolved emilkazaryan

    (@emilkazaryan)


    Everything works fine except for my vendor withdrawal section / page. I tested without plugins and on a different theme and also contacted the theme developer and said to check with Dokan. Can you please help? Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support sazdhossain

    (@sazdhossain)

    Hi @emilkazaryan,

    Here are a few steps you can take to identify and fix the problem:

    1. Ensure Payment Method is Connected: To make a withdrawal request, vendors need to connect at least one payment method from their dashboard. Please ensure that the payment method is correctly connected.
    2. Review Error Messages: Check if there are any error messages displayed during the withdrawal process. If possible, provide details about any error messages you or your vendors are encountering.
    3. Plugin and Theme Compatibility: Confirm that your plugins and theme are compatible with the latest version of Dokan. Sometimes, conflicts with other plugins or themes can affect specific functionalities. Please ensure that you are using the latest versions of the plugins.
    4. Temporary Theme and Plugin Deactivation: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and deactivate all plugins except for WooCommerce and Dokan. Check if the withdrawal functionality works in this scenario. If it does, reactivate your theme and plugins one by one to identify the conflicting element.

    If the problem persists after these steps, please provide more details about the specific issues encountered, including any error messages or unexpected behaviors.

    Thanks!

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @emilkazaryan,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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