“Vendor” field for Mailchimp to recognize product categories?

Hi there,

Admittedly I don’t quite understand the question here – would you mind sharing a bit more on the use-case here and what you’d like to achieve?

The reason I’m asking is that the https://woocommerce.com/products/product-vendors/ extension is primarily focused on allowing store owners to create a multi-vendor online store – there’s no direct integration with Mailchimp or any other email marketing platform in Product Vendors.

Once we have a bit more information on how things should ideally work, we’d be happy to make some further recommendations ??

Thanks!

Hey, yeah it’s confusing to me to. The case:

Site uses Mailchimp for Woocommerce. Mailchimp allows automated email workflows to trigger upon sale of a product assigned to a specific category. But the Woocommerce product categories are not showing inside Mailchimp, preventing an automation from triggering.

https://prntscr.com/s7y0mt

Products show up just fine: https://prntscr.com/s82w8q

As mentioned in OP I was told by their support that Woocommerce product categories are only recognized by Mailchimp if they’re sent through a ‘Vendor’ field. What that means and how I can use it is the nature of the inquiry.

I pressed them for more info during the chat and I suppose I’ll just quote the entire conversation.

~~
Me: I’m setting up woocommerce automations, trying to target a purchases in a specific product category to trigger an automation and my categories aren’t loading into mailchimp.

Them: Ah, taking a look at your screenshots there Atira it looks like there is some confusion here. WooCommerce can pass those categories to Mailchimp, but they need to be in the “Vendor” field for you to be able to use them here in Mailchimp and “see” them. It looks like they’ve started using the “Vendors” extension for that- https://woocommerce.com/products/product-vendors/

Me: Vendor field…is what, a custom field? A product attribute? Do you have any insight on what exactly that means?

Them: I believe it would be an extra field for your product information in WooCommerce, but I would recommend reaching out to their support for further guidance on that note too.

Me: OK I’ll do that but I’d appreciate you sharing any documentation you have on your side so I don’t play tag with their support telling me that I need to check with you about this or that, which is what usually happens in these situations.
So please tell me or link me to something that explains how you know that mailchimp needs a ‘Vendor’ field passed from woocommerce to recognize categories

Them: I hear you – but that link I shared above is the most I can share in this case. The documentation I have internally on this end has categories needing to be passed via the vendor field to work, and it looks like that vendor field itself is needing that extension I shared above to work.
~~

That’s all I can offer here. Any ideas?

• This reply was modified 4 years, 11 months ago by sandcastl3s.