vendor dashboard shipment tracking field missing

  • Resolved luanne12

    (@luanne12)


    7 months, 1 week ago

    I am now missing these from the vendors dashboard:

    Truck icon, and the shipment tracking details – Shipment Tracking URL and Tracking ID field.

    Is there some code I could add to get them back?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mouindi

    (@mouindi)

    Hi @luanne12, kindly follow our documentation which will guide you further regarding the configuration https://multivendorx.com/docs/knowledgebase/shipping/

    Let us know if you need any further assistance.

    Thread Starter luanne12

    (@luanne12)

    The problem I have is that on the orders page in the vendor dashboard there is no icon for tracking information. There are only view and edit icons.

    Plugin Support mouindi

    (@mouindi)

    @luanne12, as per our flow, if a product (virtual) is sold, then we automatically display the tracking icon. As you can see in this screenshot – https://prnt.sc/LWSWPhYRO3IH

    Now, for your case, please check whether vendor has configured the shipping and also the product has the shipping class along with it.

    Please do keep us posted, so we can assist you accordingly.

Viewing 3 replies - 1 through 3 (of 3 total)
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