VAT validation stopped working

  • Resolved lalaloo

    (@lalaloo)


    4 years, 2 months ago

    I had this perfectly set up and worked perfectly.
    Then this morning, with the update, it all stopped working.

    Not connecting to the VIES server. It simply does not validate VAT number at all.

    Sometimes I get a message in red at bottom of invoice page “Could not establish a connection to the server.”

    Its not even validating my own VAT number as it did before (in the backend).

    I have it set up as follows :

    Checked : Validate VAT numbers with VIES.
    Same Country Rule : Charge tax

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support alexrollin

    (@alexrollin)

    Hello,

    sorry for the trouble.

    Please make a ticket here so we can help you.

    https://wpgetpaid.com/support/

    Thread Starter lalaloo

    (@lalaloo)

    So, I submitted a ticket this morning. No way of checking if you received it. Kindly confirm.

    Plugin Author Stiofan

    (@stiofansisland)

    This was received. We do send a confirmation email, please check its not going to spam.

    Thanks,

    Stiofan

    Thread Starter lalaloo

    (@lalaloo)

    Yes. It was in the spam folder. I replied. Thanks

    Thread Starter lalaloo

    (@lalaloo)

    So its been another 17 hours since I replied to your support people. They reported issues logging in to my site to see what the problem was. But I never had these problems before your update, so its obviously your update. As such, I deactivated your plugin because it is also showing conflicts with other plugins and reported this to your support for them to be able to login.

    That was 17 hours ago and counting. No reply.

    Shall I wait another hour or just give up?

    (PS: Im a survivor of the Geodirectory v1-v2 update)

    Plugin Author Stiofan

    (@stiofansisland)

    We will look at this again now.

    Stiofan

    Thread Starter lalaloo

    (@lalaloo)

    Wow. Another half day of work lost…
    I give up.

    Plugin Author Stiofan

    (@stiofansisland)

    We are working on the conflict now, it’s our top priority.

    Stiofan

Viewing 8 replies - 1 through 8 (of 8 total)
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