VAT validated but no consultation numbers any more

  • Resolved alemartinventa

    (@alemartinventa)


    5 years, 1 month ago

    Since 10-15 days ago the system is not registering the VIES consultation number for those orders which has VAT number validated.

    Already 4 orders like this from different customers and countries. Is there something broken?

    No VAT was paid on this order.
VAT evidence
Location details
Customer located in EU 	yes
Billing country 	RO
Shipping country 	
Customer's IP address 	188.26.97.233
Country from IP address 	RO
Customer self-certified location 	no
Exemption details
Customer's VAT number 	RO33062107
Customer's VAT country 	RO
VAT number validated 	valid
VIES Consultation Number 	<strong>Not returned</strong>
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Diego

    (@daigo75)

    It looks like the VIES service silently changed the format of the response, against their own specifications. The response was expected to be returned as requestIdentifier (“identifier” with first “I” upper-case), whereas now it’s returned as requestidentifier (“identifier” with first “I” lower-case). Due to that, the EU VAT Assistant doesn’t see that information. They did something similar (without notice) with the error message returned when the service is failing.

    We’re adding some checks to make it possible to deal with these changes, so that the EU VAT Assistant can collect the necessary information regardless of the lower-case or upper-case keys in the response. That improvement will be part of the next release of the plugin.

    Thread Starter alemartinventa

    (@alemartinventa)

    Thank you for the reply. I guessed the problem was a change in the response, but I could not imagine they are not notifying about such changes. It’s not serious and they should be serious.

    Will you release an update soon with the fix to get these number again?

    Plugin Author Diego

    (@daigo75)

    Indeed, we didn’t receive any notification about such change. Curiously, their specifications don’t say that either. The response schema shows the old identifier: https://prnt.sc/pna59c.

    We’re going to release an update to fix this as soon as we complete the testing. If you would like to help with it, to speed things up, please feel free to get in touch using our contact form and we will send you the build of the plugin as soon as it’s ready.

    Greetings!

    I’ve the same issue today… VIES Consultation Number Not returned

    and somthing else..
    I place an order for a customer, the VAT was at zero on the checkout pas, but after valid the order, the VAT appears on the invoice.
    VAT number validated could-not-be-validated
    VIES Consultation Number Not returned

    I try again with another test account, with the same address and VAT number, that work! But I’ve
    VAT number validated valid
    VIES Consultation Number Not returned

    Strange.
    Rémi

Viewing 4 replies - 1 through 4 (of 4 total)
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