VAT not deducated on checkout page but it does on thank you page

  • hungeo

    (@hungeo)


    4 years ago

    Hi,

    When I enter a valid VAT number, VAT seemingly not deducated. But if I do the checkout process and being leaded to the thank you page I can see that VAT has been deducated in reality.

    How can I make VAT deduction being visible on checkout page too?

    Thx

Viewing 1 replies (of 1 total)
  • Plugin Author Diego

    (@daigo75)

    The EU VAT Assistant applies a VAT exemption during the checkout refresh and the checkout process. If you the VAT is not removed on the checkout page, but it is after the checkout, I would suspect a couple of possible causes:
    1. The checkout page is not performing the update_order_review call. That’s an Ajax call which, in the standard WooCommerce process, refreshes the totals when the address, or the VAT number, are modified. If you use a custom checkout page, which doesn’t trigger such event, that would explain why the exemption is not applied.
    2. Some other element (a plugin, or some custom code) is preventing the VAT exemption from being applied. In this case, going by exclusion, disabling one plugin at a time and switching temporarily to a basic theme, can help identifying the source of the conflict and address it.

Viewing 1 replies (of 1 total)
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