VAT issue with ‘Zero taxes”

  • Resolved webbinternetse

    (@webbinternetse)


    4 years ago

    I have an issue with taxes and Woocommerce which I can’t figure out. Woocommerce will not deduct, or even show, taxes for customers who are located in Norway
    We are located in Sweden with a VAT rate of 25%. When shipping Sweden VAT is included and also shown at checkout.

    But if we ship an item to Norway then VAT should be deducted automatically.
    It’s not and Woocommerce is showing the same prices for countries in “Zero taxes”.
    We input prices with VAT included.
    Norway is correctly set up with a zero tax rate.

    If our item cost 100 with VAT we input the price as 100. When shipping to Sweden the price is correct at 100. When shipping to Norway the price should be
    80 excluding VAT but it’s still shown as 100 and no VAT info.

    What could be the issue?
    We only sell and ship to 2 countries, Sweden where the shop is located and Norway

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Senff – a11n

    (@senff)

    Hey @webbinternetse

    Could you please share a copy of your site’s System Status Report? You can find it by going to your admin Dashboard and select WooCommerce → Status.

    From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in this chat.

    Also, please include a screenshot of your tax settings screens under WooCommerce → Settings → Tax → Standard Rates and WooCommerce → Settings → Tax → Zero Rates.

    For making screenshots, I generally recommend using https://snipboard.io — please follow the instructions on that page, then paste the URL here in your response.

    Thread Starter webbinternetse

    (@webbinternetse)

    
### WordPress Environment ###

WordPress address (URL): https://www.skroten.se
Site address (URL): https://www.skroten.se
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    https://snipboard.io/ISPn0J.jpg
    https://snipboard.io/sUgPLl.jpg

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @webbinternetse. Sorry that we missed your last response. Have you been able to resolve this issue?

    If not, could you share what is the country of the store address shared in WooCommerce > Settings > General?

    Also, can you confirm that there is no caching on the Cart, Checkout and My Account pages?

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘VAT issue with ‘Zero taxes”’ is closed to new replies.

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