VAT included or not if I am logged in

  • Resolved wilky76

    (@wilky76)


    4 years, 9 months ago

    hello, I do not understand why the same product, same link, I see the price without VAT if I am not logged in, while if I login I see the price with VAT included. What can it depend on and how to solve it? Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Are VAT set to be calculated based on the billing/shipping address of the customer OR on the base address of the store?

    If it’s the former, the VAT cannot be shown because WooCommerce doesn’t know where the customer is located until they add those details on the checkout page.

    Thread Starter wilky76

    (@wilky76)

    I tried both options, but nothing’s changed. Where am I wrong?

    Plugin Support con

    (@conschneider)

    Engineer

    Hi again,

    I tried both options, but nothing’s changed. Where am I wrong?

    I can see some cache active. https://d.pr/i/FFnIha
    Maybe this is misleading you.

    Try removing all cache and check again.

    Kind regards,

    Thread Starter wilky76

    (@wilky76)

    Yes, now I’ve cleared my cache and everything seems to be working. Thank you very much.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I’m glad to hear that you solved it! Thanks for letting us know.

    I’ll mark this thread as closed now. If you need additional help, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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