VAT concerns after exporting orders

  • Resolved julienc35

    (@julienc35)


    1 year, 5 months ago

    Hello, following the export of my orders then its import on the new version of the site, I realized today that the revenue statistics are false.

    In fact, VAT does not seem to be taken into account in 90% of my orders, which distorts all my statistics from recent years.

    Do you have a solution so that these are taken into account? I specify that the VAT appears in my orders and that this is correct in the VAT statistics, it is only in the revenue statistics that they are not up to date.

    Thank you in advance and good day.

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @julienc35,

    Thanks for getting in touch with us.

    We have tested this in our test environments, and the VAT data has been successfully imported to the new site. Could you please confirm if the VAT is configured on the import site as well as on the export site? If not, then please add it and try importing the orders again.

Viewing 1 replies (of 1 total)
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