Various Problems Since Update

  • Resolved dscreative

    (@dscreative)


    4 years ago

    The plugin has various problems since the last update. It doesn’t seem to be linking to the Google system properly. The reviews total on the slider with the Google logo stopped working (showing ‘poor’ and “{blank} out of 5 from {blank} reviews.

    I tried resetting the plugin so that we could reconnect, but now it won’t find our business at all, just saying ‘something went wrong’.

    I tried creating a Trustindex account and setting up through there, but the same problem. When searching for our business it says ‘this page can’t load Google Maps correctly’, and shows the Google Map API error in console. Can this be fixed ASAP as i’d assume it would affect all users of the plugin.

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  • Plugin Author Trustindex

    (@trustindex)

    Hello @dscreative ,

    Thank you for your mail and your patience!

    Yes, we had problems with Google Search at the moment.
    You can use it with your Google Place ID. ( And you can find yours here: https://admin.trustindex.io/source/find_google_place_id, or you can ask help about it here: [email protected] )

    In admin.trustindex.io it is solved and the next version of plugin will fix this issue in WordPress as well!

    Feel free to write us if you need further assisstance,
    Tom
    Trustindex

    Thread Starter dscreative

    (@dscreative)

    Brilliant, that seems to have done the trick. Thanks for your very rapid help.

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