Various bugs

  • Resolved meserlian

    (@meserlian)


    4 years, 3 months ago

    Simple and nice plugin, but having couple of issues with some orders:

    First Error:
    This happens frequently.
    “Order ID: (wc_order_xxxxxxx) failed due to “Duplicate Order Id”. Order status changed from Processing to Failed.”

    What happens is i receive two payloads from JCC response on the same order which intern shows the order as faild with teh above message, in the JCC backend i see the payment only went through once.

    Second Error:
    This happens more rarely, but the response payload shows multiple failed attempts of transacting, and a failed order, but infact the transaction went through once and we never recieve a responsee_code=1

    It would be cool to resolve these issues
    -G

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author jccpaymentsystems

    (@jccpaymentsystems)

    Hello,

    Thank you for reaching out to us, the first error occurs in order to avoid charging the Customer twice if anything goes wrong with the transaction.

    We are trying to change the Display of these error to make them more “Understandable” and we hope we can do that in our next version.

    For the second error , this is related to the above Preview which we are trying to change in our future version which will display the Completed transaction for each Order Id individually.

    JCC Payment Systems Team

    Thread Starter meserlian

    (@meserlian)

    Hey,

    Maybe there was a misunderstanding.

    in case number one, this is what happens:

    1- Order Goes to JCC, payment is made successfully
    2- 2 (two) Successful response messages go back to wordpress
    3- WordPress shows failed transaction error

    In this case the client thinks the order has failed and does not know it has gone through, so they perform the transaction the second time.

    —–

    In case number two, this is what happens

    1- Order Goes to JCC< payment is made successfully
    2- A failed response goes back to JCC (with example wrong CVC entered).
    3- WordPress shows failed transaction error

    In this case, again the client thinks the order has failed and does not know it has gone through, so they perform the transaction the second time.

    Both are crucial errors, and i am not sure what is causing them (note that paypal is also a payment option and no such errors occur).

    Let me know if you need further clarification
    -G

    Plugin Author jccpaymentsystems

    (@jccpaymentsystems)

    Hello,

    We have checked your issues and in our newest release we have made some configurations that should solve your problems.

    Please check if you are still receiving the same problems and get back to us.

    JCC Payment Systems Team

    Thread Starter meserlian

    (@meserlian)

    Hey this same issue still persists with the duplicate order error.

    Plugin Author jccpaymentsystems

    (@jccpaymentsystems)

    Hello,

    @meserlian We have added an extra control on Duplicate Order IDs to ensure that succesfull transaction are shown correct.

    Please update your plugin to the latest version and let us know if you still have the same issue.

    Kind regards
    JCC Payment Systems Team

    Plugin Author jccpaymentsystems

    (@jccpaymentsystems)

    Dear @meserlian ,

    Thank you for sharing your issue with us.

    You have deployed a new version 1.2.4 which we hope you find even more accurate regarding the transactions.

    We are closing this ticket for now but If you have any further question you can send us an email on [email protected] .

Viewing 6 replies - 1 through 6 (of 6 total)
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