Variations of random products are reset

  • Resolved gnwysiwyg

    (@gnwysiwyg)


    3 years, 3 months ago

    Hello,

    I searched the forum and I saw that some had this issue but not quite like this. To explain:
    Very randomly, sometimes, the variations on variable products just disappear. We sell clothes so either the sizes are reset in the backoffice or the colors. It depends and we can’t really now for sure what happened. Sometimes, if it’s a size, it’ll disappear on every product that has that size. For example, size M will disappear everywhere it is used. If it’s a color, same thing. The sizes and colors are established and we don’t change them that’s why we don’t understand what’s happening. We can’t even try and do a stagging website since we don’t know what triggers it and when it happens. We just discover it when a client says he can’t order or if we see it for ourselves.

    For the report: Report here

    • This topic was modified 3 years, 3 months ago by gnwysiwyg.

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Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello,

    Can you try regenerating the product look up tables under WooCommerce > Status > Logs > Product lookup tables > Regenerate, and see if this helps?

    If the issue persists, I’d recommend creating a staging site using a plugin called?WP Staging. On the staging site, switch your theme to Storefront and deactivate all plugins except WooCommerce to see if you can reproduce the same issue on that environment.

    https://woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Thread Starter gnwysiwyg

    (@gnwysiwyg)

    Hello,

    I tried what you suggested (BTW, for future reader, it’s not under “Logs” but under tools). But nothing changed.

    As I mentionned, the bug happens randomly so even if I create a stagging site, I can’t reproduce it since even when no updates are made, the bug can happen, without notice. It’s like, sometimes, some orders are notified twice with no reason and thus change the stock twice… I’ll try and make a stagging site but as I said, since it’s a random thing, I don’t know what’s going to change…

    @gnwysiwyg

    Having a staging copy will help you determine if the issue occurs there as well, then standard troubleshooting steps can be followed.

    Thread Starter gnwysiwyg

    (@gnwysiwyg)

    Okay then I can tell you that it’ll also happen there since this version of the website was a copy of a previous one and it happened on both versions out of the blue and not at the same time.

    Mirko P.

    (@rainfallnixfig)

    Hi @gnwysiwyg,

    I can tell you that it’ll also happen there

    Alright, it sounds like may be caused by a theme or plugin conflict.

    I’d suggest you perform conflict testing on your staging site, to see if you’re able to figure out what tool is causing this unexpected behavior.

    You can find a more detailed explanation on how to do a conflict test here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    You could also enable debug logging in WordPress. To do that, edit the wp-config.php file in the root folder of the site on the server. Add this:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

    You must insert this BEFORE /* That’s all, stop editing! Happy blogging. */ in the wp-config.php file.

    As errors are logged, they should appear in wp-content/debug.log. You can open this file in a text editor and go from there.

    Here’s more information on debugging in WordPress:

    Debugging in WordPress

    Let us know how it goes.

    Mirko P.

    (@rainfallnixfig)

    Hi @gnwysiwyg,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

    Cheers.

    Thread Starter gnwysiwyg

    (@gnwysiwyg)

    Hello,

    I didnt write back because the issue was not resolved and seems like there’s nothing anyone can do to help so… Yeah, issue not resolved.

Viewing 7 replies - 1 through 7 (of 7 total)
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