Variations not saving, Virtual tick box won’t stay checked
-
On or around Monday 12/9 when adding new products, the save button on the attributes and variations tabs stopped working. On the attributes tab, It would revert “Visible on the product page” back to checked after clicking save. But if I skipped using the save button and just clicked on update – it would save them.
Now however, when trying to set a variable product to virtual, it will not save using the update button, or the save changes on the variations tab. And it reverts all the attributes back to checked for “Visible on the product page”.
The page I need help with: [log in to see the link]
-
Hi @monkeymays ,
It sounds like you’re encountering an issue with your site where the save functionality isn’t working as expected, particularly when modifying product attributes or variations.
First, could you try accessing the site from a different browser and try doing the changes here? Sometimes, issues like this are related to caching or cookies. Clearing your site’s and server-level cache can also help. Here’s a guide on how to clear your cache: How to Clear Your Cache in WordPress.
If the issue persists, have you had the chance to run a conflict test? This is a great way to pinpoint potential plugin or theme conflicts. You can follow this guide: How to Test for Conflicts. The process involves:
- Deactivating all plugins except WooCommerce.
- Switching to the default Storefront theme.
- Temporarily removing any custom code running on your site.
After completing these steps, check if the issue still occurs. If the problem is resolved, you can reactivate your plugins and customizations one at a time to identify the source of the conflict.
If none of these steps work, could you check for any JavaScript errors in your browser’s developer tools? To do this, press F12, navigate to the “Console” tab, and look for any errors when clicking “Save” or “Update.” This information can help narrow down the issue further.
It would also help us to review your current System Status Report to gain more insight into your setup. You can find this report in your WooCommerce dashboard by going to WooCommerce > Status. From there, please select Get system report and then Copy for support.
If there are any fatal error logs, please share those as well. These can be accessed under WooCommerce > Status > Logs.
Once you’ve gathered this information, please paste it into a Code block in your reply or use pastebin.com and share the link with us.
Let me know how it goes or if you need more assistance!
- You must be logged in to reply to this topic.
