Variations ” Any Colour” don’t work

  • Resolved Ctella1312

    (@crystella17)


    3 years ago

    Good afternoon, please I need your help with the below.

    On the backend, on variations, I put as an attribute a specific size and as second attribute ”Any Door Colour”, on the frontend when I choose a colour and size it doesn’t work. It says ”Door colour is a required field” even when I am choosing the colour.

    Please use the link I give you, then choose size and colour and try to add it to cart . Then if you will se your cart you will see it is empty.

    thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hello @crystella17

    When inspecting that particular pop-up with the confirmation that the item has been added to the cart, it does not seem to integrate or originate from the WooCommerce plugin itself. Most likely it was added by the theme or a plugin and it appears it’s not working as expected.

    The best way to determine if the issue is being caused by the theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/) and disable all plugins except for WooCommerce.

    To figure out which tool is causing the problem, continue to the next step – reactivate Astra theme first, then your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes.

    Thread Starter Ctella1312

    (@crystella17)

    Good afternoon @rainfallnixfig ,

    Thank you for your response. I did what you suggest me and I found that the plugin that affects it is the Woocommerce Upsell Popup PRO. I message them to report the issue. And now I am waiting them to reply.

    I will let you know for any further info.

    Thanks,
    Stella

    It’s been a while since we heard from you, so I’m marking this thread resolved. If you require further help, please open up a new topic and we’ll be happy to help out.

Viewing 3 replies - 1 through 3 (of 3 total)
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