• Resolved pas2019

    (@pas2019)


    Hi,

    Since a few weeks my Woocommerce store does not sort the attributes of a product the right way, its set to Name (numeric) but it doesnt work anymore. I disabled cache and tried to figure out why it does not work.
    When i switch to name or ID it works as supposed but Name (numeric) does not.

    Anyone has a solution for this?

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @pas2019!

    Thank you for reaching out.

    I understand that the Name (numeric) product attribute sorting option is not working as it should, correct?

    Have you made any recent updates? Because if it was working before, something might have interfered.

    As a first step, to be sure of this, let’s check if there is any conflict between WooCommerce and your theme or another plugin you have installed; an outdated or malfunctioning code could be interfering.

    To do it, please perform a conflict test by:

    – Temporarily switching your theme back to Storefront
    – Disabling all plugins except WooCommerce
    – Check again if the product attributes are now displaying correctly

    If this solves the issue, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

    Before proceeding, please make sure that you have a backup of your site and database in place, and if something goes wrong, you can restore your site to a functioning state.

    More about how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    If the issue persists after the conflict test, kindly provide us your System Status to further check; you can find it via WooCommerce → Status. Select Get system report and then Copy for support. Once you do this, you can paste your response here.

    Let us know how that goes for you!

    Thread Starter pas2019

    (@pas2019)

    Hi,

    Thats correct, i tried every step you told but even when i disable all the plugins including elementor and used the storefront theme the sorting is not working.

    I can provide system report but i prefer to not paste it here, is there another way to share it?

    Regards

    Thread Starter pas2019

    (@pas2019)

    PS. custom ordering works well, i have set this up for now and placed all the attributes in the right order.

    Name (numeric) still isnt working, also not after updating woocommerce

    Hello,

    Sorry to hear about the issue.

    I understand your point, you can share the system status report using a service like https://pastebin.com/ then allow a few days for the report to be alive on there.

    That info will help to take a closer look.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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