Variation product not sync with facebook catalog

Hi @florianlg

Thanks for reaching out!

I understand that product variations on your site are not being synced to your Facebook shop, correct?

As a first step, please make sure that you are using the latest version of the Facebook plugin by going to Plugins > Installed Plugins.

Then, an additional cause of a product (especially variable product) isn’t synced properly to the Facebook catalog is that when we create a global product attribute and the attribute name contains a disallowed character :.

If we use the global attribute name that contains such disallowed character in the variable product Product data > Attributes tab when we publish or update the product, the product variations Facebook metadata are broken.

Meanwhile, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thanks.