Variation Dropdown Options not changing images when clicked

  • Resolved shahzeb104

    (@shahzeb104)


    3 months ago

    Variation dropdown options do not change images when clicked instantly right after clicking an image from gallery on WooCommerce Single Product Page. I have to wait for about 3 seconds, then when I click the variation dropdown option, then the image changes. Here’s the link to the video for better understanding: https://app.screencast.com/MbcUnKBFEUR10

    You can see in this video that I have 2 variations for mug, 11 oz and 15 oz. I select an image from product gallery. Image changes and correct image is shown. Then instantly, without wasting any time, I click on the variation dropdown options, images do not change. I have to wait for about 3 seconds, click, and then image changes and correct variation image is shown.

    I’m using Astra theme. I switched to a different theme (Twenty Twenty-Two). Issue is still there. I deactivated all the plugins except ‘WooCommerce’. Issue is still there. I had added some custom CSS, removed all the custom CSS, issue is still there. I had added some code in theme’s functions.php file, removed all the code, still issue is there. I’m not using any cache plugin. Removed cache from browser, issue is still there. WooCommerce and WordPress are up to date.

    Can you please fix this? I’ve had many people complain me about this issue. I’ve done everything from my end but I’m unable to resolve this issue. It’s quite frustrating!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hey @shahzeb104 – Unfortunately we don’t have much sway on what the dev team tackles next. As long as the issue is open, it’ll be tended to but we don’t have a specific date on what that’ll be. The best advice I can give here is to keep an eye on the Github report for updates.

    I agree with @shahzeb104. It’s a major issue and needs to be resolved.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Krolyn Studios,

    Thank you for your feedback.

    I want to assure you that the issue will be addressed, but at this time, we don’t have a specific date for when that will happen.

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Best regards.

    I’m facing this issue as well. I believe it’s a major issue and needs to be resolved quickly. There’s no progress in GitHub thread. Please ask the dev team to prioritize this issue. @shahzeb104 reported this issue 2 months ago. I think it should have been resolved by now.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @waqas291,

    We understand your concern regarding the issue reported by @shahzeb104 and apologize for any inconvenience it may have caused. Please be assured that our development team is aware of this issue, and they are working diligently to resolve it.

    Due to the complexity of some issues, it can take longer than expected to find a suitable resolution. However, we want to reassure you that we take all reported issues seriously and prioritize them based on their impact.

    We appreciate your understanding and patience in this matter. We will update you as soon as we have more information or if a resolution has been implemented.

Viewing 5 replies - 16 through 20 (of 20 total)
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