Variation break on my website

Hi there @himalayanmade

Thanks for your question!

Hello there,

I just sync my products with facebook plug in. Until here it worked fine except that my product have variant and i didn’t use the fiel “use parent image” so all my product showed the first image variant and not the Parent Image on my facebook shop.

I fix this using on all my product on woocommerce the “Use Parent image” option.

And here start the problem, my variant on my website now show the parent image ans no more the variant image. Even if i go back and reuse “use variant image” it’s only showing the parent image. Result, when you click on my variant on this page for exemple: https://himalayan-made.fr/produit/sac-banane-ethique-muskan-curry/
you will have the parent image and not the variant in full size…. what the hell

What I understood here is that previously you selected Use variation image for the Facebook product image setting:

Link to image: https://d.pr/UlMwtj

But then you changed it to Use parent image.

Now you want to change it back to using the variation image but the parent image is still kept.

The solution

I think this is related to caching issue on your website, so please do the following:

1) Clear your cache, if you use any caching plugin, and disable it temporarily.

2) Clear WooCommerce transient data by going to this section: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)

Then please to make the update changing back to Use variation image, and click Update.

For your second question:

More interesting is that some of my product didn’t sync during the first sync and i update them with the “Use Parent Image” check in. They did sync good, it’s perfect on my facebook shop and perfect on my website. You can have a look here: https://himalayan-made.fr/produit/sac-dos-ecologique-biruwa-ebene/

That is really strange.

Please check your WooCommerce Status: WP Admin > WooCommerce > Status > System Status, and make sure that PHP time limit is set to minimum 300.

I hope that helps!

Hello,

Thanks for your reply,

I tried to follow what you told me. I clear the cache using WP Rocket, then clear woocommerce then update… nothing change. My product variant image is still the parent image on my website event thought i use “use variant image”.

I’m really lost, it broke my code or something, why only this product https://himalayan-made.fr/produit/sac-dos-ecologique-biruwa-ebene/ is working and not all the other one….

My woocommerce system status are at 360…

What happen here is really bad.

Even if i disabled the facebook for woocommerce, edit my product, the variant image never show up ! I have to create a totaly new product for the variant image to work. Please help me fix this…

Thanks

Hi there @himalayanmade

Can you please try navigate to WP Admin > WooCommerce > Status > Tools, and clear both Transient Data and Expired transients?

Even if i disabled the facebook for woocommerce, edit my product, the variant image never show up ! I have to create a totaly new product for the variant image to work. Please help me fix this…

It’s highly possible now related with cache at all, please disable WP Rocket temporarily as well and check if when you choose variation image, on the front end product page, it’s now working back like before.

Look forward to your reply.

Hello,

Thanks for your answer,

I did exactly what you told me but nothing happened. I also clear my chrome cache but nothing…

Any ideas ?

Hi again! At this point, a conflict test is a good next step. This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Facebook for WooCommerce.
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.