Variable products won’t sync

Some additional information. I think I’ve narrowed down the problem. I used the “delete” option from the Facebook Product Sync option on the product page. And now it states that the product description is too long.

On instagram, I can see that the product description is not the actual product description, but that your plugin takes my whole page builder html coding as the product description.

See the screenshot here:
https://marjoleinpoels.com/wp-content/uploads/2021/12/FB-takes-over-builder.jpeg

Can you please help me with this.

Hello @marjoleinpoels ,

I have a problem with syncing my variable products with FB. The simple products sync perfectly, but only a few of the variable products show up.

Can you please share the product URL which is not syncing?

Also, enabled debug log from Marketing > Facebook > Connection page:

Link to image: https://d.pr/i/AabmUL

Check the log under the WooCommerce > Status > Logs page and see if you can notice any specific error message. You can also share the log with us as well.

On instagram, I can see that the product description is not the actual product description, but that your plugin takes my whole page builder html coding as the product description.

Are you using page builders to add the main description of the product? Facebook for WooCommerce will try to sync everything from the description area and it won’t strip down the custom code added by your page builder.

I’ll recommend trying with a simple description area first and see if the products start syncing.

Let us know how it goes.