Variable Product Inventory – Cancelled Orders Restock

The screenshot you included seems to be locked and permission is needed to view. As for the inventory count, best would be to have a look at the order notes for each order – that’ll indicate whether the stock has been returned or not…

It might also be worthwhile reaching out to the EventOn developers for more support – they’d be able to shed some more light on this as well.

Apologies, please see if this link works ??
screenshot link

The order notes don’t say anything about the stock being returned. See screenshot above (if it works). Do you know where I can find out the original quantity I put in compared to how many I’ve actually sold in WooCommerce?

I’ve contacted Event On as well. So hopefully I can get some help from one of these forums ??

Thank you for taking the time to comment ??

WooCommerce will let you know when stock is permanently reduced in the order notes. If the order goes unpaid for a certain amount of time, stock will be put back. This is based on the hold stock setting here: https://cld.wthms.co/1hOVM/1Bb166Po

When an order has the payment received, the gateway should reduce the stock and then the order notes will say so. This is now permanent and outside of the “hold stock” time control.

When you refund an order, you need to click on the product and then manually reduce the stock: https://cld.wthms.co/1eUXy/21fzVxGU. The same applies when manually creating an order.

And then you should be able to check the available inventory of a product by going to edit that product in the admin, and going to the inventory tab.

Hope this helps!

Thank you for the response.

The orders have reached the 30 minute limit I applied and have changed to Cancelled. But there are no notes saying the cancelled orders have been restocked. No payments have been processed, as the order just didn’t go through due to timing out. So it’s not clear if the tickets in the cancelled orders have been removed from inventory and are just sitting there waiting to be manually returned to inventory or not. If I click the refund button I can choose to refund them $0 (as they haven’t actually paid anything) and tick the return stock button. I don’t have a reduce stock or increase stock option on my version. But I don’t want to return the stock to inventory if they haven’t actually been removed from inventory in the first place as I may end up selling more tickets than I actually have.

Also, these are variable products with stock managed at the variation level, so the inventory tab doesn’t keep track of stock for me. When I go to one of the variations I can put in I have 100 tickets for sale, for example, and I can see that number reduce as people buy tickets. But I have no way to see a break down, for example I can’t find an option that displays something like 50 out of 100 tickets have been sold. Is there a way to view this type of information for variable products?

But there are no notes saying the cancelled orders have been restocked.

The stock was never permanently taken out, it was merely put “on hold” for a few minutes to prevent over-selling. This notice signifies the stock has been removed from the holding: https://cld.wthms.co/JcGn/1jXPY6jY

I don’t have a reduce stock or increase stock option on my version.

You need to click the product like this: https://cld.wthms.co/13cex/2cWqMllP

I can’t find an option that displays something like 50 out of 100 tickets have been sold. Is there a way to view this type of information for variable products?

This would be more in the “reporting” side of things than in the settings. You can look at sales by product for that maybe.

That is incredibly helpful! Thank you.

Just to clarify, you’ve said

The stock was never permanently taken out, it was merely put “on hold” for a few minutes to prevent over-selling. This notice signifies the stock has been removed from the holding: https://cld.wthms.co/JcGn/1jXPY6jY

and I interpret that as the stock was on hold when put in the checkout, but since the customer didn’t finalise the order in time and the order status changed to cancelled that no tickets have been removed from my inventory therefore I do not need to restock the two ticket numbers it’s displaying. Is that correct?
Sorry if I’m asking dumb questions, I just want to make sure I don’t oversell these tickets ??

I’ve found a couple of plugins that do variation reports, so I managed to solve that one myself ??

https://www.imaginate-solutions.com/downloads/woocommerce-variations-reports/

https://plugins.infosofttech.com/products/product-variation-reports/

since the customer didn’t finalise the order in time and the order status changed to cancelled that no tickets have been removed from my inventory therefore I do not need to restock the two ticket numbers it’s displaying. Is that correct?

Correct. The tickets have gone back into your stock, as they were never officially / permanently taken out.