Variable product doesn’t visible on Facebook

  • Resolved lisa1984c

    (@lisa1984c)


    1 year, 9 months ago

    From plugins, simple products are synchronized correctly and are visible in the facebook catalog, while all those with variables do not appear at all. In the wordpress administrative panel, however, the synchronization is correct, but by clicking on the link where the product should appear, you go to a non-existent page. The product doesn’t even exist by looking for it manually in the face catalog

    The page I need help with: [log in to see the link]

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  • Hi @lisa1984c,

    That’s an odd one. Please share the following for 2 affected products to help us better assist you:

    • Screenshot of the Product Sync Widget – Go to Products and edit an affected product on your site. Capture a screenshot of the Facebook Product Sync widget and share it here. Here’s what it looks like: https://d.pr/i/xwI0vW
    • Screenshot of the Facebook Sync Status – Expand the affected variations and share a screenshot of the Facebook Sync Status. Here’s what it looks like: https://d.pr/i/Ghy2Xn
      (I’m particularly curious if it’s set to “Sync and hide in catalog” instead of “Sync and Show in catalog”.).

    We await your response to better assist you.

Viewing 1 replies (of 1 total)
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