• Resolved jacklinkers

    (@jacklinkers)


    wpDataTables Version 2.1.19
    PHP 8.0.10 (Supports 64bit values)
    WordPress Version 5.8.1
    DB 10.3.31-MariaDB
    Web server LiteSpeed

    Updating table values on any existing table doesn’t show on frontend.

    1. Going to admin.php?page=wpdatatables-constructor&source&simple&table_id={{any_table_ID}}
    2. Change values
    3. Hit “Save Changes” > “Success! Table saved successfully!” message displayed
    4. Go to frontend > Old values remain

    Cleared cache, visited page from incognito browser > same result

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Yui

    (@fierevere)

    永子

    @wpdatatables
    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Plugin Author wpDataTables

    (@wpdatatables)

    Hello there.

    Can you please follow Yui’s advice on troubleshooting methods:

    * Please install a Health Check plugin.
    * Provide us with a web server error log here https://pastebin.com/ or https://gist.github.com
    * Can you please create a post and link your phpinfo(); output?
    * Please enable WP Debug, and see if there are any errors on the page.
    * You can also try disabling other plugins and change the theme to see if that resolves the issue.
    * Please provide us with a step-by-step guide on how we can reproduce the issue locally.

    If that doesn’t help, please feel free to reach out to our support agents by opening a pre-purchase ticket on our official support platform, and they will gladly assist you there.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Values not updated on frontend after changes on backend’ is closed to new replies.