Values are not in the email and user copy is not working

WordPress 6.6
Multiselect 4.4
Contact Form 5.9.7
Classic Editor 1.6.4
Copy & Delete Posts 1.4.7
Custom Post Type UI 1.17.1
Filester 1.8.2

Form code:

<div class="form_item">
    <label for="">会社名</label><span class="form_item_span"></span>[text company_name]
</div>
<div class="form_item">
    <label for="">お名前</label><span class="form_item_span el_required">必須</span>[text* user_name]
</div>
<div class="form_item">
    <label for="">電話番号</label><span class="form_item_span el_required">必須</span>[tel* tel]
</div>
<div class="form_item">
    <label for="">email</label><span class="form_item_span el_required">必須</span>[email* email]
</div>
<div class="form_item form_item_textarea">
    <label for="">お問い合せ内容</label><span class="form_item_span"></span>[textarea content]
</div>
<div class="form_item_checkbox">
    <p><a href="/privacy-policy/" target="_blank">プライバシーポリシー</a><span>を確認してください。<span></p>
    [checkbox* checkbox-368 id:privacy_policy "同意しました。"]
</div>
<div class="bl_btm_box el_center">
    <div class="form_item_submit">
        [submit "確認"]
    </div>
</div>
[multistep multistep-988 first_step "/contact-confirm"]

メッセージ本文

会社名: [company_name]
お名前: [user_name]
電話番号: [tel]
メールアドレス: [email]
お問い合せ内容: [content]

メール (2) を使用 enabled

Problems:

• Admin can receive emails but users cannot
• Admin email is using default template as below, not as above
• Diabling the multistep plugin everything works

メッセージ本文:
[your-message]

The page I need help with: [log in to see the link]