Validation Failure:Site Id is wrong

  • Resolved shilo91

    (@shilo91)


    1 year, 7 months ago

    I enter a non-test Site ID and the correct password that was sent to me with dpl, but I still get the Validation Failure:Site Id is wrong error.
    how can i fix it?

    The page I need help with: [log in to see the link]

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  • Hi@shilo91 , thank you for reaching out to us.

    If you get a notice “Site ID is not valid”. Please verify if the data you have entered is correct and make sure that there are no typos, spelling mistakes or unnecessary signs e.g. spaces, especially if the credentials were copied and pasted.

    If you are 100% sure the credential you’ve entered are entered correctly, and you are still getting the authentication/validation error, please contact the DHL Express support.

    Best regards

    Karolina

    As we haven’t got any replies, I’m marking this topic as resolved for now.

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