Validation Error on Checkout

  • Resolved newtong64

    (@newtong64)


    4 years, 5 months ago

    I am receiving messages from customers saying that they are getting the error “Billing State / County is a required field.” even though the Billing State / County has been entered with a valid State.
    I have seen a few issues with this relating to the Paypal Payment Gateway, but the error is when entering the Billing Details and is BEFORE any payment details are entered.
    I have narrowed down the steps to reproduce the error:
    1. Place any product in the Basket
    2. Show the Basket
    3. Proceed to Checkout
    4. Fill in First Name, Last Name, Country (e.g. United States), Street Address, Town/City, State/County (e.g. California), Postcode/ZIP (e.g. 94230), email address.
    5. Click Next – This should now go to the Billing Details screen.
    6. Click Back To Basket
    7. Click Proceed to Checkout
    8. Click Next
    — Error “Billing State / County is a required field.”

    The error can be “cleared” by changing the Country to (for example) United Kingdom, clicking Next and then going back to change it back to United States and re-entering the State with the same details as before.
    Obviously, this is not something I can ask my customers to do!!

    I am using:
    Wordpress 5.5.1
    WooCommerce 4.5.2
    Theme: OceanWPChild, a child theme of OceanWP 1.9.0

    Any help would be greatly appreciated

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter newtong64

    (@newtong64)

    I have also discovered that even if you remove everything from the basket and then start again, the Billing Details are retained (presumably in a cookie or the browser’s cache?) and automatically filled in and still produce the error when clicking Next…

    • This reply was modified 4 years, 5 months ago by newtong64.
    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Just to check: Are you using any checkout field editor plugins? Is the checkout page template being overridden by a custom one in your child theme? If you’re unsure, please share a copy of your status report here as found under **WooCommerce > Status** in order for us to check from our side.

    Thanks!

    Thread Starter newtong64

    (@newtong64)

    Hi there.
    Thank you for your reply.
    I am using “Flexible Checkout Fields” by WP Desk.

    I have checked with the Ocean WP authors and they replied with:
    “OceanWP doesn’t check nor validate ZIP codes or countries, we only mainly cover the layout and design, and when a client enters a ZIP code unfamiliar to the records WooCommerce has, then this error occurs. Try making the State field not required, and see if anything changes.”

    The State field is already marked as not required, but it still comes up with the error!

    Here is the status report…

    
### WordPress Environment ###

WordPress address (URL): https://www.prettystitchmarkers.com
Site address (URL): https://www.prettystitchmarkers.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.5.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Version: 4.5.2
WC Database Prefix: _OO7_
Total Database Size: 8.93MB
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### Post Type Counts ###

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elementor_library: 1
feedback: 11
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oceanwp_library: 2
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sp_wcslider: 1
wcps: 1
wcps_layout: 6
wpb_wcs_shortcode: 1
wpforms: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

Blog2Social: Social Media Auto Post & Scheduler: by Blog2Social
Adenion – 6.5.1

Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3
GDPR Cookie Consent: by WebToffee – 1.9.1
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Elementor: by Elementor.com – 3.0.11
Flexible Checkout Fields: by WP Desk – 2.5.7
Flexible Shipping: by WP Desk – 3.14.2
Gallery Custom Links: by Jordy Meow – 1.2.7
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.3
Insert Headers and Footers: by WPBeginner – 1.4.6
Jetpack by WordPress.com: by Automattic – 8.9.1
Ocean Elementor Widgets: by OceanWP – 1.2.3
Ocean Extra: by OceanWP – 1.6.6
Ocean Footer Callout: by OceanWP – 1.1.0
Ocean Hooks: by OceanWP – 1.1.3
Ocean Popup Login: by OceanWP – 1.2.0
Ocean Posts Slider: by OceanWP – 1.1.0
Ocean Pro Demos: by OceanWP – 1.1.1
Ocean Product Sharing: by OceanWP – 1.1.0 – Installed version not tested with active version of WooCommerce 4.5.2
Ocean Social Sharing: by OceanWP – 1.1.0
Ocean Sticky Header: by OceanWP – 1.2.0
Ocean Woo Popup: by OceanWP – 1.0.7 – Installed version not tested with active version of WooCommerce 4.5.2
OptinMonster API: by OptinMonster Team – 1.9.16
SG Optimizer: by SiteGround – 5.6.7
Site Reviews: by Paul Ryley – 4.7.0
TI WooCommerce Wishlist: by TemplateInvaders – 1.21.10
Title Remover: by WPGurus – 1.2.1
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Product Feed PRO for WooCommerce: by AdTribes.io – 8.8.8
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1
PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 20.5 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 15.0
WPB WooCommerce Category Slider PRO: by wpbean – 1.2.3
WPForms Lite: by WPForms – 1.6.2.3

### Inactive Plugins (2) ###

WooCommerce Multi-Step Checkout: by SilkyPress – 2.11 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Basket: #160 - /cart/
Checkout: #161 - /checkout/
My account: #162 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OceanWPChild
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 1.9.0
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 107
Oldest: 2020-09-24 08:23:33 +0000
Newest: 2020-10-07 00:44:55 +0000

Pending: 2
Oldest: 2020-10-07 16:29:16 +0000
Newest: 2020-10-08 00:44:55 +0000

    Kind regards,
    Graham

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @newtong64. I’m sorry that we missed your reply. To figure out the cause of the issue, I recommend doing conflict testing on your site following this guide.

    You may have already solved the issue. If there is no update on this thread within the next week, we will go ahead and resolve the thread. In that case, please feel free to start a new thread if you have additional questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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