• Resolved 2basetech

    (@2basetech)


    Hi @markhf,

    I have added a plugin for extra product options

    https://www.themehigh.com/product/woocommerce-extra-product-options

    Validation error messages are not showing in the product page while clicking the subscribe button. I have contacted the support team, they told me that,

    On checking, we could see that in the theme there is a feature of adding the product to the cart without reloading the page. They are not picking all the data in the form field of the product page. This is the reason why the validation is not working for the normal product. So we recommend you to contact your theme developer or theme support.

    Regarding the subscription plugin, they are clearing the validation message. It is added while clicking the subscription form. This validation message clear occurs while un-ticking the “Allow Mixed checkout” option of the subscription. In-order to debug further on this issue, we recommend you to contact the plugin support.

    This is my product page

    https://phpstack-72883-412749.cloudwaysapps.com/product/plan-44/

    Could you please help me on this

    Thanks in Advance

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @2basetech,

    We checked on your website and we are able to see the validation error messages on clicking subscribe. See the screenshot.

    Could you please create a ticket here, so that we can take a better look at the issue.

    Thread Starter 2basetech

    (@2basetech)

    Hi @markhf,

    The errors that you have mentioned in the screenshots are just HTML validation, there are other custom validators in the backend (Jquery validators), that are not showing in the product page.

    I will create the ticket in the above mentioned link

    Thanks

    Hi @2basetech

    We have replied your support ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
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