Valid VAT ID’s return NOT valid

  • Hi,

    I’ve tested the plugin and it looked like it worked, but after moving the site to production, VAT checks fail continue. It says the ID is not valid, while it is. I even checked it at VIES directly.

    This is the error in the logs:

    Error: Exception: MS_MAX_CONCURRENT_REQ (Country: [NL]; VAT ID: [NL0016HIDDEN]; Company: [HIDDEN]; Method: [soap]) 2024-03-28T16:04:45+00:00Info Error: VAT ID not valid (Country: [NL]; VAT ID: [0016HIDDEN]; Company: [HIDDEN]; Method: [curl])

    Is there a quote on the number of checks? How can this be solved?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Kousik Mukherjee

    (@kousikmukherjeeli)

    Hello @squasher,

    Yes, for a few member states, this issue is occurring.

    The cause of the issue is not mentioned on the VIES official website.

    We are trying to bypass the issue through development since we can’t validate without VIES working.

    We are looking for an option to “turn off” the plugin validation if VIES isn’t working properly.

    We will have an option to turn off validation (at the top of the validation tab).

    In short, once enabled, it will work smoothly and send every call to VIES. If we get a response with any of the following:

    • MS_UNAVAILABLE
    • GLOBAL_MAX_CONCURRENT_REQ
    • MS_MAX_CONCURRENT_REQ

    Then the VAT amount will be removed, and a customizable message will appear, such as “VIES is currently unavailable. You are allowed to place an order, and this order confirmation is subject to VAT validation by the admin.”

    Soon we will release a new version with fix and will be informed.

    Regards
    Kousik Mukherjee

Viewing 1 replies (of 1 total)
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