v5.3.2 Has Stopped Sending Emails to Subscribers

Hello there,

Thanks for contacting us.

We have checked this issue at our end but couldn’t replicate it.

If you can provide us provide some more information related to the issue, that would be great.

1) For a post email to get sent, the post should have required categories selected as configured in the post notification campaign. Can you please confirm if the post has the required categories?

2) To avoid duplicate emails, the plugin doesn’t send emails on post republishing. Can you let us know if you are republishing the existing post or creating a new one?

Your inputs regarding the above questions will help us to understand the issue better.

Let us know if you have any further queries.

Thank you.

Have a great day ahead!!!

1) Yes, the required categories are set (I use All Categories). I have made no changes to my settings. The only thing that has changed is that I’m now using v5.3.2 of the plugin.

2) Yes, these are new posts.

Hello there,

Thanks for your quick response and giving us more information related to the issue.

Your settings are correct and they should work without any issue.

Since we aren’t able to replicate the issue at our end, can you allow us to debug the issue directly on your site? You can contact us here on our private support channel. We will then continue our communication from there.

Please share the URL of this thread while contacting us.

Hope this helps you. Let us know if you have any further queries.

Thank you.

Hello,

Same problem here. Please keep me informed of the status and/or solution concerning this issue.

Thanks

After allowing access for troubleshooting, the developer declared that all was now good, except I got the same results.

For me, the solution was to go to a competing product. You might try MailPoet after exporting your contacts list. I’m very happy with it.

Hello @sdutton,

I sincerely apologize for the inconvenience caused to you. We usually make sure that all our customers’ issues get resolved. But looks like in your case, the issue is still not resolved.

Can you please contact us here again? We will ensure that your issue gets resolved this time.

Hello @riclefebvre,
If you have gone through previous replies in this thread and still facing the issue, then can you please contact us on our private support channel from here? We will then continue our support from there.

Thank you for your support and the coordination in resolving the issue.

I appreciate your efforts, but as I said my solution was to uninstall your plugin and go to a different supplier. I’ve marked my issue resolved.