v4 broke the theme configuration

Hello @rite8rite,

Thank you for reaching out,

Would you please provide us with some screenshots, a short video, or any documentation of the issue you faced, step by step?

That would be great if you could share the steps of the issue with us so that we can reproduce the issue on our end, somewhere other than your website. Then we’ll find a solution for it.

You can upload your files to one of the following online services:
https://postimages.org
https://loom.com
https://drive.google.com
https://dropbox.com
Or any other service you know.

Also, kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png(you can remove your email address from the content).

In the meantime, if possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product. Then provide the details as explained above.

Note: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

Please keep us posted.

Thank you
Best Regards

I tried disabling everything (plugins/cache) but still encounter the problem, also WAF log shows no blocking queries.

I also did an web inspection and all files js/css everything loaded without error. Interestingly Colors and Colours both appear in the new menu, I am not sure how many menu item supposes to be on the v4.

The 2nd pic show the stuck screen and skeleton fields, the Back button icon wont work. I can only click the X icon can leave the customisation screen, otherwise I am stuck.

This theme is amazing! Thank you for supporting it and happy to share if more info needed.

[url=https://postimg.cc/svTjws1d][img]https://i.postimg.cc/svTjws1d/ocean1.jpg[/img][/url]

[url=https://postimg.cc/k2DnHztV][img]https://i.postimg.cc/k2DnHztV/ocean2.jpg[/img][/url]

` wp-core

version: 5.6.14
site_language: zh_HK
user_language: en_AU
timezone: +08:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /var/www/sitename.com
wordpress_size: 50.97 MB (53449377 bytes)
uploads_path: /var/www/sitename.com/wp-content/uploads
uploads_size: 146.62 MB (153742766 bytes)
themes_path: /var/www/sitename.com/wp-content/themes
themes_size: 57.54 MB (60339125 bytes)
plugins_path: /var/www/sitename.com/wp-content/plugins
plugins_size: 67.06 MB (70317159 bytes)
database_size: 6.80 MB (7127040 bytes)
total_size: 328.99 MB (344975467 bytes) wp-active-theme

name: OceanWP (oceanwp)
version: 4.0.0
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
parent_theme: none
theme_features: core-block-patterns, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /var/www/sitename.com/wp-content/themes/oceanwp
auto_update: Enabled wp-themes-inactive (7)

Astra: version: 4.8.3, author: Brainstorm Force, Auto-updates enabled
GeneratePress: version: 3.5.1, author: Tom Usborne, Auto-updates enabled
Twenty Fifteen: version: 3.8, author: the WordPress team, Auto-updates enabled
Twenty Nineteen: version: 2.9, author: the WordPress team, Auto-updates enabled
Twenty Seventeen: version: 3.7, author: the WordPress team, Auto-updates enabled
Twenty Sixteen: version: 3.3, author: the WordPress team, Auto-updates enabled
Twenty Twenty: version: 2.7, author: the WordPress team, Auto-updates enabled wp-plugins-active (2)

Activity Log: version: 2.9.2, author: Activity Log Team, Auto-updates enabled
WP Mail SMTP: version: 4.1.1, author: WP Mail SMTP, Auto-updates enabled wp-plugins-inactive (12)

Cachify: version: 2.4.0, author: pluginkollektiv, Auto-updates enabled
Clean and Simple Contact Form: version: 4.9.1, author: Alan Fuller, Auto-updates enabled
Cookie Notice & Compliance for GDPR / CCPA: version: 2.4.18, author: Hu-manity.co, Auto-updates enabled
Email Address Encoder: version: 1.0.24, author: Till Krüss, Auto-updates enabled
Email Templates: version: 1.4.4, author: wpexpertsio, Auto-updates enabled
Host Header Injection Fix: version: 3.2, author: Jeff Starr, Auto-updates enabled
Image optimization service by Optimole: version: 3.13.7, author: Optimole, Auto-updates enabled
Login No Captcha reCAPTCHA (Google): version: 1.7.3, author: Robert Peake and Contributors, Auto-updates enabled
No Update Nag: version: 1.4.12, author: Scott Reilly, Auto-updates enabled
Statify: version: 1.8.4, author: pluginkollektiv, Auto-updates enabled
WPCode Lite: version: 2.2.2, author: WPCode, Auto-updates enabled
XML Sitemap Generator for Google: version: 4.1.21, author: Auctollo, Auto-updates enabled wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 16M
upload_max_filesize: 16M
max_effective_size: 16 MB
max_file_uploads: 30
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.3.3
ghostscript_version: 9.50 wp-server

server_architecture: Linux 5.4.0-196-generic x86_64
httpd_software:
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 180
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 180
upload_max_filesize: 16M
php_post_max_size: 16M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: true
pretty_permalinks: false
htaccess_extra_rules: true wp-database

extension: mysqli
server_version: 5.7.35
client_version: mysqlnd 7.4.33 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/sitename.com/wp-content
WP_PLUGIN_DIR: /var/www/sitename.com/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined wp-filesystem

wordpress: not writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable wp_mail_smtp

version: 4.1.1
license_key_type: lite
debug: No debug notices found.
lite_install_date: Aug 8, 2023 @ 2:40pm

I’m having the same issue with v4

Hello Everyone
@webshore
@rite8rite

Thank you for reaching out,

I fully examined the issue you have raised on this topic and could not see it on my end.

Please ensure OceanWP theme Ocean Extra and also other plugins are in the latest versions, if it didn’t help you then it seems it’s a plugin conflict.

For troubleshooting, please do the following steps and let us know the results:

0. Enable the primary theme(if you are using a child theme).
1. Head over to WP Dashboard > Plugins.
2. Deactivate all plugins.
3. Then, first, activate Ocean Extra plugin.
4. Check your issue.
5. Then, activate your plugins one by one
6. After activation of any plugins, check your issue

Note 1: You can try troubleshooting on the staging website/or on a fresh installation and ensure that you are using the latest version of the theme and plugins(before updating, please get a full backup from your website).

Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor). Also, please try to check your website on the guest browser.

I hope it helps.
Best Regards

Thank you Shahin for looking into this.

This is not a big issue and I can live with it.

OceanWP keep rocking