V3 update issues

  • Resolved jimfrostfrost

    (@jimfrostfrost)


    2 years, 3 months ago

    I have an old license which has expired some time ago. V3 still works OK for me and does the job that I require. Recently, WP has been wanting to update the version I have -3.1.29- to 3.1.31. This version is an old one too apparently. When I go to do the update I get an error message saying that the Download Failed : Unauthorized. I can’t seem to bypass this update and it won’t go away? Grateful for any suggestions and thanks in advance.

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  • Hi @jimfrostfrost

    As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.

    As per forum guidelines

    For support of commercial themes or plugins, go to the official support channel.
    In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
    Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.

    Ultimately, the vendors are responsible for supporting their commercial product.
    If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.

    Regards,
    Sumit

    Thread Starter jimfrostfrost

    (@jimfrostfrost)

    No problem. My license had expired so I thought that I would ask here first. Issue raised on your own site. Cheers again.

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