V3.0.1 WP 6.42 PHP 8.127 – Events not updating from Google ICS feed

  • Resolved stuartpearson

    (@stuartpearson)


    8 months, 1 week ago

    For at least 2 weeks the calendar page is not updating on our WordPress site running the Sydney theme. Any changed events on the linked Google calendar imported as an ICS feed are not being displayed in the event list in the admin dashboard. Viewing the ICS feed directly show all updates correctly.

    WordPress is fully up to date running version 6.4.2, the Timely plugin is 3.0.1 with PHP version 8.127. Is there any logs that can be investigated to identify the cause, I have full file access to the WP folders.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support yenmer

    (@yenmer)

    Hi @stuartpearson

    Thanks for reaching out!

    To better assist you please fill out the following form here, and we will review your request.

    Sincerely,
    Yenmer.
    Timely Customer Support.

    Thread Starter stuartpearson

    (@stuartpearson)

    Updating to the newest plugin has resolved the issue.

    Stuart

    @stuartpearson can you explain how you were able to fix this? You said you installed the latest version of the plug-in, but your original message said you were running version 3.0.1, which is already the latest, as far as I can tell. I tried re-downloading and re-installing the plug-in, but that doesn’t seem to have fixed things for me.

    Thanks.

    Thread Starter stuartpearson

    (@stuartpearson)

    The response from Timely to the report advised:

    “Currently, we have two platform versions running simultaneously on our plugin, and we can see you are using the old platform, which we no longer support.”

    The link provided to download the new version is also at 3.0.1 (just confirmed on the website using it), however it installed Timely Journey which has a different interface. The free version of the updated Journey does not provide import from an online calendar feed, which I used previously. Now, I’m just exporting the file from Google and using the import ics/csv file method.

    Stuart

    Ah. That’s confusing that they’re running two versions at the same time and unfortunate that it sounds like they’re basically doing away with the feed import.

    Thanks for the reply.

Viewing 5 replies - 1 through 5 (of 5 total)
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