v2.3.1 stripping some attachments

  • Resolved NeilAtw

    (@neilatw)


    1 year, 10 months ago

    Hi there,
    At some point in the last week or so, emails being sent by WP with pdf attachments via Mailgun are arriving at Mailgun with the attachment stripped out. Emails sent from Outlook using the same Mailgun account have their attachments intact, so this would appear to be a post-smtp problem.
    Is it possible to get a version from about 2 weeks ago to test against?
    Thanks

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @neilatw

    I hope you are doing well.

    We have updated the MailGun SDK just reconfigure the MailGun with Post SMTP and then test it and let me know.

    Old version you can download from here. (See page bottom).

    Thanks

    Thread Starter NeilAtw

    (@neilatw)

    Thanks for the quick response.
    I have reconfigured Mailgun in the Post SMTP settings, but now get the following error in the logs:
    “Code: 401, Message: Unauthorized, Body: Forbidden”
    I have rolled back to the previous version for the moment (which works fine), but I would appreciate a fix for the current version.
    Thanks

    Thread Starter NeilAtw

    (@neilatw)

    Correction to the above: While v2.2.3 appears to work OK, it is not passing emails through to Mailgun.
    So I am back with v2.3.1 but relying 100% on my fallback SMPT server for sending as nothing is being processed through Mailgun.

    Plugin Support M Haseeb

    (@haseeb0001)

    @neilatw Let us check your case on our end, and we will get back to you; in the meantime; please share Post SMTP diagnostic test report.

    Thanks

    I am also having the same issue with attachments not working with the latest version and the Mailgun API. My forms plugin developer suggested I revert back to version 2.2.2 to get it to work. I can confirm there are no issues with 2.2.2. Please let me know when you have a solution for this.

    Thread Starter NeilAtw

    (@neilatw)

    You should be able to use the same workaround that I have been using: still using Mailgun, but switch to using SMTP login rather than the API.
    Hope that helps.

    @neilatw Thanks for the info. I’ll probably just stick with 2.2.2 for now until a proper fix can be made.

    Plugin Support M Haseeb

    (@haseeb0001)

    @therealmoptop @neilatw

    We are working on it and will get back to you shortly with updates.

    Thanks

    I experienced the same problem as others. Suddenly no more attachments in emails sent via Mailgun. Rollback to version 2.2.2 fixed the problem. Please post an update here when the problem is resolved.

    Plugin Support M Haseeb

    (@haseeb0001)

    @mick69145

    We are working on it, there is an issue MailGun SDK we are discussing this with the MailGun team, and we will fix it soon.

    sorry for the inconvenience.

    Thanks

    Any update on this? I am also waiting for a fix. Thanks.

    Plugin Support M Haseeb

    (@haseeb0001)

    @big-dave Yes, we are already working on it and will share updates in the next 3 – 4 working days.

    Plugin Support M Haseeb

    (@haseeb0001)

    @neilatw @big-dave @mick69145 @therealmoptop

    Issue fixed, please update the plugin to 2.4.2, test it and let me know.

    Thanks

    @haseeb0001 I can confirm the issue is fixed. Thanks!

    I can confirm as well that attachments are now working again in version 2.4.3.

    Thank you!

Viewing 15 replies - 1 through 15 (of 16 total)
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