v2.01 can’t connect to my FB Page!

same

Hi @sdeal,

Thanks for writing in about the new connection process, I’m sorry it wasn’t straightforward for you to reconnect!

I’d love to gather a bit more information on what errors you’re seeing when trying to link your page using Facebook’s latest API. I can then see what I can suggest that might help us get past this, and if that fails, I can share the Facebook support URL so they can look into this further for you.

You mention that you are not able to link the page with the new process. Is this during the setup screen on the Facebook Business Manager site? Could you please share a bit more information about how far you get with the new process, possibly including some screenshots?

If you’d prefer to share this privately, as you mentioned, you could raise a support request via our support form, alternatively, you’ll need to use an online image sharing service to provide links to the screenshots.

I look forward to hearing from you so we can take a closer look!

@akeshma quite often these issues seem quite similar though can differ wildly with different account setups. We please ask that you create a new topic for your issue so we can focus on your specific set up as per the WordPress forum guidelines. If you can do that, we’d of course be happy to help!

Cheers,

Simon.

I also used facebook for woocommerce v2.01 plugin can’t connect，I recorded the screen here ：https://www.loom.com/share/5f1c423315494e19b58321e6716ad369
Please let me know if you need other information.

Hi @kylechen815,

Thanks for the screencast. We’ll need to see what the error was that prevented the final step from completing, as this is usually due to an account permission issue.

To gather further information, you’d need to add a custom code snippet to your site that will run the connection through our duplicate proxy connection application. This is the same one that you see in your video, with one small but important difference, it will output the error text on the screen at the “Sorry, something went wrong!” page.

Please could you add the following and run through the process again?
add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/';} );

Please note that the generated error may contain sensitive information such as your business manager ID and configuration. I would recommend getting in touch with us directly to share these reuslts by raising a support request via our support form. This would then let us help you gather the necessary information in case you need to reach out to Facebook directly to check the account configuration.

Could you let me know if you have a moment to do that?

Cheers,

Simon.

Yes, I had add the code and process again, then get the message below:

Please try again – Could not retrieve installation IDs –GET https://graph.facebook.com/v7.0/fbe_business/fbe_installs?fbe_external_business_id=twinkle-kitty-%E9%A3%BE%E5%93%81-5f2ab317457e5&access_token=EAAGvQJc4NAQBAPpMVruSOfVp8swIIU9yZB4Tf6wcGa6ZBKf0vJMbuptW2PBON2N01GRAZCACdejvZCYqN8m5zZBq40dpZB6guFLoGlvwgQIUnRVmF6OlRyJZCOfAIs5SWT7ILpNCQvSGhAQhOobtJtZCFlBnaLTuQJIZDresulted in a400 Bad Requestresponse: {“error”:{“message”:”(#33) An FBE installation does not exist for the business with ID twinkle-kitty-\u98fe\u54c1-5f2ab317457e5 or you do not have permission to see it”,”type”:”OAuthException”,”code”:33,”fbtrace_id”:”AcXdPenPIo_4NeItksMmOzU”}}

• This reply was modified 4 years, 2 months ago by kylechen815.
• This reply was modified 4 years, 2 months ago by kylechen815.

Hey @kylechen815,

Thanks for passing that on. I would suggest editing your message, as it includes a user_access token specific to your account.

The important part here is the error which suggests: “An FBE installation does not exist for the business with ID twinkle-kitty-\u98fe\u54c1-5f2ab317457e5 or you do not have permission to see it”

It looks like your business ID contains some unicode characters. I’d love to see what the business ID is displayed as within Facebook. To do this, could you please:

• Navigate to your Business Manager page.
• Select the business you are wanting to connect to.
• Check the URL – you should see a business_id value there.

Could you let me know what your business_id value is displayed as in Facebook when you have a moment?

Cheers!

Simon.

Hi, Simon
Thanks for your help, I check the url my business_id is 361494091162864

Hi @kylechen815,

Thanks so much for your help passing on this information. It looks like is a bug when the site title uses non-standard ASCII characters. We’re encoding this into Unicode and when this happens, the lookup at Facebook side fails when we’re trying to complete the connection process.

I’ve raised an issue for this to our developers who will work on a patch as soon as possible. In the meantime, there is a workaround we can try if you’d like. It would involve removing the additional non-standard ASCII characters from the site title, and then editing an option in the database. You can do this by:

• Navigate to Settings > General and edit the site title to use only standard ASCII characters (e.g. twinkle-kitty)
• Navigate to your options.php page (wp-admin/options.php) and search for wc_facebook_external_business_id
• Remove any non-standard ASCII characters from this setting (e.g. it should say twinkle-kitty-5f2ab317457e5)
• Finally, try to run through the connection process again

Once connected, you should be able to revert your site title back to normal, as the external business ID will have been generated. Would you be able to give this a try and let me know if it allows you to connect now?

Cheers!

Simon.

Hi,

I already provide more information in a short video using your support page:

“Hey Pavel Vatkov, thanks for contacting us! We’ll be in touch shortly.”.

Can you check it?

Hi, Simon:
Thanks a lot!
But I can’t find wc_facebook_external_business_id in wp-admin/options.php, the screen below: https://imgur.com/a/4AWwcf7

Hi @kylechen815,

My apologies! That’s a URL address that you can use to view and edit simple options from the WordPress database. So if you visit https://<your_site>/wp-admin/options.php it should bring you to a page with a long list of keys and their values. It’s here you’ll find the wc_facebook_external_business_id to be able to change the value.

Alternatively, if you’d prefer to use a tool such as PHPMyAdmin or ARI Adminer, you should be able to search the database’s wp_options table for the option_name wc_facebook_external_business_id too. Changing the option_value as mentioned above.

In either case, once the option value has been edited to remove the non-standard ASCII characters, please could you try the connection again and let me know if it does the trick?

Cheers!

Simon.

@sdeal thanks so much for using our form! I can see your email this morning, and will reply there shortly.

Hello, Simon
It’s work now, thanks a lot …^_^

Kyle

Awesome, thanks for confirming @kylechen815! Any other issues, please don’t hesitate to raise a new topic, we’re always happy to help. ??

Cheers,

Simon.

Hey @sdeal,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Simon.