v1.7.0 introduced a compatibility issue with Easy Digital Downloads

  • Resolved pacoelflaco

    (@miguelmad)


    1 month, 2 weeks ago

    Hi!

    I wanted to report that, since v1.7.0, this plugin breaks the license renewal/new payments links in Easy Digital Downloads Software Licensing plugin.

    Steps to reproduce the issue:

    • Rollback to KB Support v1.68 on a system with Easy Digital Downloads and Software Licensing installed and configured.
    • Follow any license renewal links in a private window, e.g. https://yourdomain.com/checkout/?nocache=true&edd_license_key=123456789&download_id=1234
    • You should now see a checkout page, with the product’s details, user personal fields to fill, and a link to buy make the pay vía paypal
    • Now, update to KB Support v1.7.0 on that same system and follow the same steps.
    • You’ll see that you get a “Your cart is empty” message on screen and you’re unable to continue checkout.

    I only just found out about it. Hopefully this can be resolved. In the meantime, I will stay on version 1.6.8. Thanks in advance!

    • This topic was modified 1 month, 2 weeks ago by pacoelflaco.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Polat ?nceler

    (@polatinceler)

    Dear Pacoelflaco,

    We are sorry to hear that you are experiencing this issue.

    First and foremost, we highly recommend proceeding with the 1.7.0 update, as it is a critical update.

    We did not observe any incompatibility between version 1.7.0 and EDD. We installed both the EDD and EDD Software Licensing plugins, activated the renewals, and everything worked seamlessly. We conducted our tests using the following parameters: /checkout/?nocache=true&edd_license_key=xxxx&download_id=xx

    You can check screenshot: https://cln.sh/14CKCc1W

    Could you please try deactivating the other plugins you are using and testing again?

    Do you have any specific configurations for EDD? If so, could you provide further details?

    Best Regards,
    KB Support Team

    Thread Starter pacoelflaco

    (@miguelmad)

    Thank you for responding so quickly.


    Indeed, it is not EDD’s problem. I have noticed that a blank page appears when the plugin is activated and I try to make any updates to my site settings (tested on 2 different WP installations).


    When I activate the plugin in its latest version (1.7.0), if I go to
    https://MySite/wp-admin/options-general.php and change any option, when saving the changes, its redirects to https://MySite/wp-admin/options.php instead of https://MySite/wp-admin/options-general.php and a blank page appears and in the address bar appears

    It happens the same if I try to activate/deactivate a plugin, change theme, etc…

    If I deactivate the plugin, everything is fine.

    On a test site I have, I have left only the KB Support plugin and the same thing happens.

    Again, thank you very much for everything!

    PD: WordPress 6.6.2, without cache plugins

    • This reply was modified 1 month, 1 week ago by pacoelflaco.
    • This reply was modified 1 month, 1 week ago by pacoelflaco.
    • This reply was modified 1 month, 1 week ago by pacoelflaco.
    • This reply was modified 1 month, 1 week ago by pacoelflaco.
    Plugin Author ?a?da? Da?

    (@cagdasdag)

    Hello @pacoelflaco ,

    Thanks for your understand helping us to understand the issue!
    Unfortunately we couldn’t find to replicate this issue on our end. But we got another ticket that is similar to your case. We have released a new version that includes a fix for that ticket. Could you please update KB Support plugin to latest version (1.7.1) and let us know if it helps?

    If it doesn’t help I would kindly ask you to create a ticket here: https://kb-support.com/log-a-support-ticket/ so our developers work together with you and fix the issue quickly.

    Thanks for your understanding and collaboration!

    Thread Starter pacoelflaco

    (@miguelmad)

    Very thank you for your great support. Updated to v1.7.1 and now all is working like a charm

    Plugin Author ?a?da? Da?

    (@cagdasdag)

    Hi @pacoelflaco ,

    Happy to hear that! Thanks for your support request and letting us know that it is fixed.

    Please let us know if you have any question in the future. Happy to help

    Best Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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