V1.4.7.2 – wpforms_settings is not defined

  • Resolved Shane

    (@shanemarsh28)


    6 years, 8 months ago

    After update from 1.4.6 to 1.4.7.2 we see the following console error:

    Uncaught ReferenceError: wpforms_settings is not defined
    at Object.setUserIndentifier (wpforms.js?ver=1.4.7.2:757)
    at HTMLDocument.ready (wpforms.js?ver=1.4.7.2:33)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)

    Within: wpforms.js?ver=1.4.7.2:757

    To resolve we downgraded back to v1.4.6. As this error breaks other elements of the page we have been forced to keep to your earlier version.

    Wordpress: 4.9.7–en_GB
    OS: Ubuntu 16.04.5 LTS
    PHP: 7.2.7-1

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi shanemarsh28,

    This error means that wpforms_settings is not loaded on your site, and it usually happens when the theme is missing the wp_footer() component.

    You could test this by switching your site’s theme to the default WordPress theme (which is currently a theme called “Twentyseventeen”). A theme like this will always include the required WordPress components, so if the issue is fixed in this theme you’ll know for sure that wp_footer() is missing in your current theme.

    This leaves two options for next steps:

    1) You could reach out to your theme’s author to ask them to provide a fix.

    2) You could consider switching to a new theme. I don’t recommend this lightly, as this is a significant change for most sites, however if your current theme is missing a key WordPress component this will be the best way to both fix this issue and avoid additional issues in the future. In case it helps, WPBeginner has an extensive list of theme recommendations for many different types of sites.

    I apologize that I don’t have a simpler fix, but I hope this helps! If you have any questions or if I can better explain any of the details above, please just let me know ??

    Thread Starter Shane

    (@shanemarsh28)

    Hi Ethan,

    Thanks for your reply. We run a large multi site WordPress environment (hundreds of sites) using many different themes from custom to WordPress default and it breaks on every single one of them – without exception. If the wp_footer() was missing on that number of sites WP Forms would be the least of my problems! ?? Additionally, we use the pro version of your plugin – not lite. Don’t know if that makes any difference?

    When I get a free moment I’ll try and debug it but that involves spinning up a test server at our cost – I’d rather not have to do that.

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi shanemarsh28,

    Thanks for letting me know!

    Please know that as a paid license holder you have access to our private email support. This will allow us to provide you with faster and more thorough support for any questions you may have.

    When you’re able to, please submit a ticket and we’ll continue to troubleshoot the issue.

    Thanks ??

    Thread Starter Shane

    (@shanemarsh28)

    I have raised a ticket via your private email support as requested. I look forward to hearing from you ??

    Will mark as resolved as support is moving elsewhere.

    Shane ??

Viewing 4 replies - 1 through 4 (of 4 total)
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