UTM parameters & fields not appearing in WooCommerce Orders

Hi Aman

Apologies about commenting on the closed ticket – I’ve c/p my & your note below for the reference.

I’ve created 2 test orders (from the link I shared with you, the one with utm tracking variables), and the screenshots I’ve sent are from those test orders, but there is nothing under the XL UTM Stats section.

When you say to make make sure the cookies are white-listed – where exactly should I whitelist them (as you also said you can see the cookies so I would assume they’re not blocked?)

Thanks,
Jay

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jay13 (@jay13)
23 hours, 21 minutes ago
Hi, I’m having similar issue – I can only see the section XL UTM Stats, but there are no field / boxes in that section.
There are some fields in the “Custom Fields” section, which is mainly used by a different plugin (Infusionsoft / InfusedWoo) – not sure if this is causing some sort of clash?

View post on imgur.com

View post on imgur.com

Re the cookies – I can only see “xlutm_params_first_occurrence”.
Here my full tracking link in case you wanted to check yourself: https://kickassmuse.com/product/little-school-buddhism/?utm_source=infst&utm_medium=email&utm_campaign=oct2w&inf_contact_key=0ef306a32b7dd547dcee4556fa2c828d41a374b806ec241e5f09243e6c95ced9

I’m not sure if there is an issue with the setup or if I’m doing something wrong or if something is blocked from the host side?

Thanks,
Jay

Plugin Authoramans2k (@amans2k)
22 hours, 54 minutes ago
Hi @jay13,

Kindly create a fresh ticket as this ticket is of another person and already solved.

I visited your link and cookies set in the browser.
See https://i.imgur.com/otwZkVF.png

Can you create a test order after hitting the link and look for UTM metabox on the single order?

There shouldn’t be an issue as we are using it on our own website along with 200+ users.

Kindly don’t revert on the same ticket and create a fresh one if you aren’t able to figure out.

Note: make sure the cookies are white-listed. Some WP managed hostings block the cookie read. So, if the system won’t able to read, it won’t save the data in the DB.

Thanks!