UTF-8 Encoding Problem (Greek)

  • Resolved Dimitris

    (@dstathakos)


    2 years, 10 months ago

    `Hello Everyone, i’ve been facing a problem as of recent.
    I’m trying to implement ARmember into a website with alumni members and while it works fine, and it covers my needs, there is a pretty big issue.

    The Goal :
    Import about 9k Members with the respective information.

    The Problem :

    While i have managed to import everything in English, I can’t get the Greek encoded characters to import without having them show up as “???￡” instead of Greek letters.

    Things I’ve tried so far and nothing worked :
    – Removing the UTF-8 Encoding from the class.arm_members.php file ( Path : plugins\armember-membership\core\classes )
    – Saving the CSV as a TXT on Notepad ++ with utf-8 and converting it to utf-8, then renaming the extension back to CSV.
    – Every kind of different save method I could find on Excel for UTF-8.
    – Saving it as UTF-8 and/or UTF-8 BOM
    – Trying to import an XML instead of the CSV with the same data.

    Nothing seems to work, and the characters still appear as “???￡”.
    Image showcasing the weird letters.
    https://ibb.co/1v5XLWz

    Any help or suggestion would be appreciated.

    • This topic was modified 2 years, 10 months ago by Dimitris.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    I understood your concern and accordingly this type of may happen due to server configuration different character set. To make it work kindly remove the utf_encode function from the core/classes/class.arm_members.php on line 1818 and 1877.

    As you have mentioned that you have tried to remove the UTF encoding but you may have not removed it from both lines therefore it may not working so, kindly check by removing utf_encode function from both lines and after that, let me know how it goes.

    Thanks

    Thread Starter Dimitris

    (@dstathakos)

    Hello,

    Thanks for the fast reply.

    I did remove both of the utf8 references, but it didn’t work.

    I did check the server side thingies though and I managed to make it go through.

    I have one more question, if It’s not too much.

    Is there a way to sort the 9k import, so they go through alphabetically?
    Does it have to do with the IDs associated with the Excel? Meaning I should just make the order fixed on the Excel as I want them to go through or is there a way to customize the import to go through sorted alphabetically on a given field.

    If that’s too much, is there a way to make the ARmembers area sort through alphabetically on the back end for ease of use on the admin?`

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    I recommend that please download the sample CSV file from ARMember -> General Settings -> Import/Export page at “User Import” section download the sample CSV file and after that add your CSV data in the sample CSV according to the the column name.

    After save CSV file please check by importing that CSV file and let me know how it goes.

    Regarding sort order by alphabetically, you need to add data in csv as per you want to add in order to your website so it will import user accordingly. But unfortunately it will not possible to sort member while importing users.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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