UTF-8 Encoding

  • Resolved yancho

    (@yancho)


    3 years, 7 months ago

    Hi,

    We are noticing that the emails sent with WPMail SMTP are being wrongfully encoded. While the header shows they are encoded in UTF-8, wherever a non-UK language character is seen in the email, a few garbled text is visible.

    Date: Tue, 10 Aug 2021 18:08:17 +0000
From: =?UTF-8?Q?Parro=C4=8B=C4=8Ba_=C4=A6ad-DDDDDD?= <[email protected]>
Bcc: pXXXXXg
Reply-To: [email protected]
Message-ID: <[email protected]>
X-Mailer: WPMailSMTP/Mailer/sendinblue 2.9.0
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
To: [email protected]
Subject: =?UTF-8?Q?Grazzi_tal-booking_tieg=C4=A7ek?=

    We tried also to use the PHP Mail within the plugin, to avoid whether it was SendGrid wrongly forcing the strange characters in the subject and elsewhere:

    
Date: Wed, 11 Aug 2021 10:33:52 +0000
From: [email protected]>
Reply-To: [email protected]
Message-ID: <XXXXXXXXXXXXhazsQU@mXXXXt>
X-Mailer: WPMailSMTP/Mailer/mail 2.9.0
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit
To: XX@XXX
Subject: =?UTF-8?Q?Booking_tal-Ikel_ming=C4=A7and_XXX_XXX?=

    So we disabled the plugin altogether and voila, no UTF-8 issues:

    
To: XXX@XXX
Subject: Grazzi tal-booking tieg?ek
Date: Wed, 11 Aug 2021 10:39:32 +0000
From: XXX@XX
Reply-To: XXX@XXX
Message-ID: <XXXXXXXXXXXXw@mXXXX>
X-Mailer: PHPMailer 6.4.1 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit

    Looking at above: both
    Content-Type: text/html; charset=UTF-8
    Content-Transfer-Encoding: 8bit
    are similar in all the 3 cases, so we are at a loss what could be going wrong. Do you have any pointers, please?

    Any help is extremely appreciated

    • This topic was modified 3 years, 7 months ago by yancho.
    • This topic was modified 3 years, 7 months ago by yancho.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @yancho,

    Thanks for reaching out. Could you please share a sample of text you’re using in Subject, and also your site health info if possible? It looks like a familiar issue. I’d also recommend updating the WP Mail SMTP plugin.

    Regards,

    Thread Starter yancho

    (@yancho)

    @sanzeeb3 I’m noticing that you replied to my post but am still seeing 0 replies and here I’m not viewing any replies. Can you kindly, re-reply, please?

    Thanks

    • This reply was modified 3 years, 7 months ago by yancho.
    Thread Starter yancho

    (@yancho)

    Hi @sanzeeb3

    Text would be something like:

    Indirizz g?§ad-Delivery … should be Indirizz g?ad-Delivery

    G?§a??la ta’ Ikel… should be G?a?la ta’ Ikel
    Kummenti Addizzjonali
    test iehor ?§abba li sejjer kollox ??mer?? …. should be test iehor ?abba li sejjer kollox ?mer?
    Kif tixtieq t?§allas id-donazzjoni tieg?§ek? .. should be Kif tixtieq t?allas id-donazzjoni tieg?ek

    Here is site-health


    ### wp-core ###

    version: 5.7.2
    site_language: en_GB
    user_language: en_GB
    timezone: +02:00
    permalink: /%year%/%monthnum%/%category%/%postname%/
    https_status: true
    multisite: true
    user_registration: false
    blog_public: 0
    default_comment_status: closed
    environment_type: production
    user_count: 9
    site_count: 5
    network_count: 1
    dotorg_communication: true

    ### wp-dropins (2) ###

    advanced-cache.php: true
    maintenance.php: true

    ### wp-active-theme ###

    name: AOM Classic Parish (classic)
    version: 1.0 (latest version: 1.6)
    author: averta
    author_website: https://www.phlox.pro
    parent_theme: Phlox Pro (phlox-pro)
    theme_features: core-block-patterns, post-thumbnails, post-formats, woocommerce, html5, gallery, customize-selective-refresh-widgets, custom-logo, auxin-portfolio, auxin-shop, automatic-feed-links, title-tag, menus, starter-content, infinite-scroll, wc-product-gallery-zoom, wc-product-gallery-slider, header-footer-elementor, widgets, editor-style
    theme_path: /var/www/vhosts/XXXX.XXX/multisite.XXXX.XXX/wp-content/themes/classic
    auto_update: Disabled

    ### wp-parent-theme ###

    name: Phlox Pro (phlox-pro)
    version: 5.5.1
    author: averta
    author_website: https://www.averta.net
    theme_path: /var/www/vhosts/XXXXXX/XXXXXX/wp-content/themes/phlox-pro
    auto_update: Disabled

    ### wp-themes-inactive (4) ###

    Hemingway Rewritten – WordPress.com: version: 1.1.4, author: Anders Noren, Auto-updates disabled
    Phlox Pro Child: version: 1.0, author: averta, Auto-updates disabled
    Twenty Twenty: version: 1.5, author: the WordPress team (latest version: 1.8), Auto-updates disabled
    Twenty Twenty-One: version: 1.3, author: the WordPress team (latest version: 1.4), Auto-updates disabled

    ### wp-mu-plugins (1) ###

    prime-mover-cli-plugin-manager.php: author: (undefined), version: (undefined)

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    !Knejjes Shortcode Plugin: version: 1.0, author: CUSTOM PLUGIN, Auto-updates disabled
    Add-on Gravity Forms – Mailpoet 3: version: 1.1.14, author: Tikweb, Auto-updates disabled
    Akismet Anti-Spam: version: 4.1.10, author: Automattic, Auto-updates disabled
    Elementor: version: 3.3.1, author: Elementor.com, Auto-updates disabled
    Elementor Pro: version: 3.0.5, author: Elementor.com, Auto-updates disabled
    Element Pack: version: 4.5.0, author: BdThemes (latest version: 5.9.4), Auto-updates disabled
    Feedzy RSS Feeds Lite: version: 3.7.1, author: Themeisle (latest version: 3.7.2), Auto-updates disabled
    Feedzy RSS Feeds Premium: version: 1.7.2, author: Themeisle, Auto-updates disabled
    Google Photos & Picasa Viewer: version: 3.2.3, author: Cheshire Web Solutions, Auto-updates disabled
    Gravity Forms: version: 2.5.8, author: Gravity Forms (latest version: 2.5.9), Auto-updates enabled
    Gravity Forms Mailchimp Add-On: version: 4.9, author: Gravity Forms, Auto-updates disabled
    Gravity Forms Signature Add-On: version: 4.0, author: Gravity Forms, Auto-updates disabled
    Hummingbird: version: 3.0.1, author: WPMU DEV, Auto-updates disabled
    Jetpack: version: 9.9.1, author: Automattic (latest version: 10.0), Auto-updates disabled
    MailPoet 3 (New): version: 3.65.1, author: MailPoet (latest version: 3.66.0), Auto-updates disabled
    MailPoet 3 Premium (New): version: 3.64.0, author: MailPoet (latest version: 3.66.0), Auto-updates disabled
    Mammoth .docx converter: version: 1.17.0, author: Michael Williamson (latest version: 1.18.0), Auto-updates disabled
    Missed Scheduled Posts Publisher: version: 1.0.0, author: WPBeginner, Auto-updates disabled
    MonsterInsights Pro: version: 7.15.1, author: MonsterInsights, Auto-updates disabled
    Phlox Core Elements: version: 2.8.4, author: averta (latest version: 2.8.5), Auto-updates disabled
    Phlox Pro Tools: version: 1.6.0, author: averta, Auto-updates disabled
    Prime Mover: version: 1.3.8, author: Codexonics (latest version: 1.3.9), Auto-updates disabled
    Quick Featured Images: version: 13.5.7, author: Kybernetik Services, Auto-updates disabled
    Slider Revolution: version: 6.5.6, author: ThemePunch, Auto-updates disabled
    Smush Pro: version: 3.8.8, author: WPMU DEV, Auto-updates disabled
    Transactium Gravity Forms AddOn: version: 1.0, author: Transactium Ltd, Auto-updates disabled
    User Role Editor Pro: version: 4.58, author: Vladimir Garagulia, Auto-updates disabled
    Wordfence Security: version: 7.5.4, author: Wordfence, Auto-updates disabled
    WP-Optimize – Clean, Compress, Cache: version: 3.1.12, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates disabled
    WP Maintenance Mode: version: 2.4.1, author: Designmodo, Auto-updates disabled
    Yoast Duplicate Post: version: 4.1.2, author: Enrico Battocchi & Team Yoast, Auto-updates disabled

    ### wp-plugins-inactive (33) ###

    301 Redirects Pro: version: 5.60, author: WebFactory Ltd, Auto-updates disabled
    Amelia: version: 4.0.1, author: TMS, Auto-updates disabled
    Contact Form 7: version: 5.4.2, author: Takayuki Miyoshi, Auto-updates disabled
    Custom Facebook Feed Pro Smash: version: 4.0.0, author: Smash Balloon, Auto-updates disabled
    DZS ZoomSounds: version: 5.73, author: Digital Zoom Studio, Auto-updates disabled
    Envato Market: version: 2.0.5, author: Envato, Auto-updates disabled
    Go Pricing – WordPress Responsive Pricing Tables: version: 3.3.16, author: Granth, Auto-updates disabled
    Gravity Perks: version: 2.1.11, author: Gravity Wiz, Auto-updates disabled
    Insert Headers and Footers: version: 1.6.0, author: WPBeginner, Auto-updates disabled
    LayerSlider WP: version: 6.9.2, author: Kreatura Media, Auto-updates disabled
    Master Slider Pro: version: 3.4.5, author: averta, Auto-updates disabled
    MC4WP: Mailchimp for WordPress: version: 4.8.6, author: ibericode, Auto-updates disabled
    Members: version: 3.1.5, author: MemberPress, Auto-updates disabled
    NextGEN Gallery: version: 3.12, author: Imagely (latest version: 3.13), Auto-updates disabled
    Open Graph and Twitter Card Tags: version: 3.1.1, author: Webdados, Auto-updates disabled
    Phlox News: version: 1.5.1, author: averta, Auto-updates disabled
    Phlox Portfolio: version: 2.2.0, author: averta (latest version: 2.2.1), Auto-updates disabled
    Phlox Shop: version: 1.7.0, author: averta, Auto-updates disabled
    Postie: version: 1.9.55, author: Wayne Allen (latest version: 1.9.56), Auto-updates disabled
    Real3D Flipbook: version: 3.17.1, author: creativeinteractivemedia, Auto-updates disabled
    Recent Posts Widget With Thumbnails: version: 7.0.3, author: Kybernetik Services (latest version: 7.1.1), Auto-updates disabled
    Shared Counts: version: 1.3.0, author: Bill Erickson & Jared Atchison, Auto-updates disabled
    Simple Post Redirect: version: 1.6, author: Mohit Agarwal (latest version: 1.6.1), Auto-updates disabled
    Social Auto Poster: version: 4.0.1, author: WPWeb, Auto-updates disabled
    Sucuri Security – Auditing, Malware Scanner and Hardening: version: 1.8.26, author: Sucuri Inc. (latest version: 1.8.27), Auto-updates disabled
    Super RSS Reader – Pro: version: 4.3, author: Aakash Chakravarthy, Auto-updates disabled
    UberMenu 3 – The Ultimate WordPress Mega Menu: version: 3.7.1, author: Chris Mavricos, SevenSpark, Auto-updates disabled
    WordPress Default Featured Image: version: 1.5, author: Sanny Srivastava, Auto-updates disabled
    WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled
    WP Mail SMTP Pro: version: 2.9.0, author: WPForms, Auto-updates disabled
    WPML Multilingual CMS: version: 4.4.4, author: OnTheGoSystems, Auto-updates disabled
    WP ULike: version: 4.5.3, author: TechnoWich (latest version: 4.5.4), Auto-updates disabled
    YellowPencil Pro: version: 7.2.9, author: WaspThemes, Auto-updates disabled

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-02-24 https://imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 8M
    upload_max_filesize: 2M
    max_effective_size: 2 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 125 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 6144
    imagick::RESOURCETYPE_MAP: 125 GB
    imagick::RESOURCETYPE_MEMORY: 63 GB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25

    ### wp-server ###

    server_architecture: Linux 3.10.0-957.12.2.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.3.29 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 2M
    php_post_max_size: 8M
    curl_version: 7.29.0 NSS/3.53.1
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.2.40-MariaDB
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/vhosts/XXXX.XXX/multisite.XXXX.XXX/wp-content
    WP_PLUGIN_DIR: /var/www/vhosts/XXXX.XXX/multisite.XXXX.XXX/wp-content/plugins
    WP_MEMORY_LIMIT: 64M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    ### jetpack ###

    site_id: 178457456
    ssl_cert: No
    time_diff: 142
    version_option: 9.9.1:1627836860
    old_version: 9.9.1:1627836860
    public: Public
    master_user: #2 mpulis
    current_user: #2 mpulis
    tokens_set: Blog User
    blog_token: 78czq^D96d3aJ()YDwQw2fGFdG!jLObw
    user_token: AdTXxx4IgZxpD5nRQbkmC54KLakFyAE2
    version: 9.9.1
    jp_plugin_dir: /var/www/vhosts/XXXX.XXX/multisite.XXXX.XXX/wp-content/plugins/jetpack/
    plan: free
    protect_header: false
    full_sync: {“started”:”Sun, 08 Aug 2021 13:21:03 +0000″,”finished”:”Sun, 08 Aug 2021 13:22:07 +0000″,”progress”:{“constants”:{“finished”:true},”functions”:{“finished”:true},”options”:{“finished”:true},”updates”:{“finished”:true},”themes”:{“finished”:true},”users”:{“total”:”4″,”sent”:4,”finished”:true,”last_sent”:”1″},”terms”:{“total”:”20″,”sent”:20,”finished”:true,”last_sent”:”1″},”posts”:{“total”:”247″,”sent”:247,”finished”:true,”last_sent”:”8″},”comments”:{“total”:”0″,”sent”:0,”finished”:true,”last_sent”:”~0″},”term_relationships”:{“total”:”75″,”sent”:75,”finished”:true,”last_sent”:{“object_id”:”8″,”term_taxonomy_id”:”4″}},”network_options”:{“finished”:true}},”config”:{“constants”:1,”functions”:1,”options”:1,”updates”:1,”themes”:1,”users”:1,”terms”:1,”posts”:1,”comments”:1,”term_relationships”:1,”network_options”:1}}
    sync_size: 156
    sync_lag: 1 hour, 18 minutes, 57 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {“home”:”https:\/\/XXXX,XXXX”,”siteurl”:”https:\/\/XXXX,XXXX”,”WP_HOME”:””,”WP_SITEURL”:””}
    idc_error_option: false
    idc_optin: false
    cxn_tests: All Pass.

    Thread Starter yancho

    (@yancho)

    I updated to 3.02 and bug has been fixed ??

    Thanks a lot for your suggestion to look at plugin update

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘UTF-8 Encoding’ is closed to new replies.