USPS Shipping Label Rate Error

  • Resolved sidneyquitorio8

    (@sidneyquitorio8)


    6 years, 1 month ago

    Whenever I try to print shipping labels for my orders via WooCommerce Services, I see “Unexpected Error”, and see this in my logs

    
10-23-2018 @ 19:16:41 - Error: Unexpected USPS Response: <?xml version="1.0" encoding="UTF-8"?>
<Error>
	<Number>80040B18</Number>
	<Description>An error has occurred with the service.  Please contact the system administrator, or try again.</Description>
	<Source>USPSCom::DoAuth</Source>
</Error> (calculate_shipping)
10-23-2018 @ 19:18:20 - Error: Unexpected USPS Response: <?xml version="1.0" encoding="UTF-8"?>
<Error>
	<Number>80040B18</Number>
	<Description>An error has occurred with the service.  Please contact the system administrator, or try again.</Description>
	<Source>USPSCom::DoAuth</Source>
</Error> (calculate_shipping)
10-23-2018 @ 19:18:57 - Error: Unexpected USPS Response: <?xml version="1.0" encoding="UTF-8"?>
<Error>
	<Number>80040B18</Number>
	<Description>An error has occurred with the service.  Please contact the system administrator, or try again.</Description>
	<Source>USPSCom::DoAuth</Source>
</Error> (calculate_shipping)
10-23-2018 @ 19:57:03 - Error: Unexpected USPS Response: <?xml version="1.0" encoding="UTF-8"?>
<Error>
	<Number>80040B18</Number>
	<Description>An error has occurred with the service.  Please contact the system administrator, or try again.</Description>
	<Source>USPSCom::DoAuth</Source>
</Error> (calculate_shipping)

    Does anyone know why this might be happening? Nothing in my status report shows any issues. I have the newest WooCommerce services up and running and Jetpack is also running just fine.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter sidneyquitorio8

    (@sidneyquitorio8)

    Here’s some more helpful information:

    1. I realized those logs are from 10/23 when I was not having this issue. I’m wondering if this had anything to do with it.

    2. My WooCommerce plugin is 3.4.6 while my WooComerce Services plugin is 1.17.1

    3. I’ve had these plugins installed & have been using live shipping rates & printing shipping labels prior to the 3.5.0 WooCommerce release, but I recently changed my domain on the night of 10/23 when support for USPS live rate shipping cutoff. I wonder if this is an issue?

    4. The last shipping label I successfully printed was before I updated my WooCommerce Services plugin.

    Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    I’ve had these plugins installed & have been using live shipping rates & printing shipping labels prior to the 3.5.0 WooCommerce release, but I recently changed my domain on the night of 10/23 when support for USPS live rate shipping cutoff. I wonder if this is an issue?

    If you’ve changed the domain after the cut-off from USPS live shipping rates, then indeed that’s the reason for not getting those rates. You can use the USPS Shipping plugin instead.

Viewing 2 replies - 1 through 2 (of 2 total)
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