• Resolved klishb

    (@klishb)


    It was just brought to my attention that USPS shipping stopped working after I updated plugins 10 days ago. When I look at the WooCommerce Status page on the back end it’s showing “Setup for this service has not yet been completed” under USPS (WooCommerce Shipping)United States Shipping Zone. Same thing for my New York Shipping Zone. There is a link to “Edit service settings” which brings me back to General Tab of WooCommerce Settings. All settings and shipping zones still look correct to me.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @klishb,

    Just to be clear, this is for live rates for customers in the cart/checkout pages. Is that right?

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Thanks!

    Thread Starter klishb

    (@klishb)

    Yes that’s correct.

    
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    • This reply was modified 3 years, 1 month ago by klishb.
    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Thanks for sending that over. We’ll need to check the account to make sure everything is still set up for it to have live rates. That feature was retired for new sites a few years ago, but for sites that were already using it, this should still work.

    Please open up a ticket for us at WooCommerce.com and include a link to this thread.

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘USPS shipping broke after update’ is closed to new replies.