USPS charging extra months later

  • Resolved rebeccaolson

    (@rebeccaolson)


    3 years, 11 months ago

    Hello – I have a strange issue that has suddenly started happening the last few days. I’m receiving email receipts from Woocommerce stating that USPS just charged me extra for a package (usually between $2-$5) because it didn’t have enough postage. That would be fine if it were true. However, the packages were sent/delivered back in June (and I can see potentially making an error on one package, but not multiple packages – I very carefully weigh every package and enter in the weight before purchasing postage).

    In addition, when I click on “track package” in the orders, it says that the label has been created but it isn’t in the USPS system yet. There’s no way there have been multiple packages sitting in a warehouse for 6 months and my customers didn’t notify me that they didn’t arrive.

    My Woocommerce payment history shows these charges starting November 28th. The receipt for each shows as “Shipping Label – New Purchase”.

    There is obviously a bug/error happening, and it’s starting to add up. I opened a support ticket with Automattic this weekend, but I’m not sure if the bug is happening with Woocommerce or USPS. I was hoping maybe someone on the forum had dealt with this and could tell me best steps to resolve it.

    Thank you!

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  • Thread Starter rebeccaolson

    (@rebeccaolson)

    Update: I just received a receipt with an “adjustment” of $23.67 – this is for an order that we already paid $31.81 for. Using the USPS calculator, even if I’d been off by a full pound of weight, the adjustment to that zip code would only be a few dollars. Using the USPS calculator, my weight would have to have been off by over 20 lbs. in order to justify an additional $20+ of postage.

    I’m really concerned, because this seems to be happening for every order in the month of June – we’re going to reach the limit on our credit card soon, and I won’t be able to buy postage to ship the real orders that I’m getting for the holidays.

    Hi @rebeccaolson, thank you for the report here. I understand the importance of this issue and have replied directly to the email you sent into our support team over the weekend. I’ll keep in touch via that email with any updates.

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