Using Yandex Metrica native counter with Click To Chat

Hi,
(This question is not related to the pro feature. for pro queries please contact us directly from the holithemes click to chat website. We will update the contact links. Thank you)

Plugin dynamically created links after the user clicks to chat by considering multiple things: prefilled message, number, page type, etc.

Using the class name we can track: ctc-analytics

document.addEventListener('click', function (e) {
    if (e.target && e.target.classList.contains('ctc-analytics')) {
        // add your code here. i.e. call yandex event

    }
});

or

Using the plugin’s custom event, it triggers when the user clicks to chat.

document.addEventListener("ht_ctc_event_analytics", function (e) {
    // add your code here. i.e. call yandex event
});

or if you are looking for a different solution, please message us.

Have a nice day,
Thank you

Thank you. For this specific case should we go on communicating in here, or should you revert to pro support?

As for the solution that you suggested – can you tell me how should I implement it?

sure, we will communicate here as this is not pro related query.

I am not well familiar with Yandex analytics,

If there are any solutions from your side to create event using class name please use the class name: ctc-analytics to create events at yandex.

or if you familiar with javascript code to create event, we can use custom evnet that will trigger after user clicks to chat.

document.addEventListener("ht_ctc_event_analytics", function (e) {
// add your code here. i.e. yandex event
});

or if the above two solutions is not possible, I will try to work out on yandex analytics and create a solution on it. (it may take some time for us to finish this)

Thank you

Unfortunately, as far as I can see Yandex Metrica does not offer custom solutions (like GA would do). They have native tracking solutions, and one of them is tracking clicks to messenger (by seeing if specific link, like wa.me/+1…) was clicked. Is it possible to introduce this link in the source code manually? This would solve the problem.

Sorry, currently this is not possible.

But sooner or later we will try to find a solution, we like to work on it.

Thank you

Thank you, I see. I will try to find another solution