• Resolved peotraco

    (@peotraco)


    After updating plugin to the latest update, I got an error on block where a video was use as background. I re-create the block and still having issues.

    • This topic was modified 1 year ago by peotraco.
    • This topic was modified 1 year ago by peotraco.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Bernice Chua

    (@bernicechua)

    Hi @peotraco,

    Thank you for reaching out to us about this!

    We have tried to replicate this issue on our end but the problem doesn’t seem to happen. In order to further investigate this issue, could you please email us a copy of the block so we can test it out on our end?

    Here are the steps to get a copy of the block:

    1. Click the 3-dot button on the block toolbar then select “Copy
    2. Paste the block code into a text file and send it to [email protected]

    Here’s a screenshot to help you do this: https://app.screencast.com/WFkDfPaKoLear

    Thread Starter peotraco

    (@peotraco)

    Hi,

    block code already sent to email

    thanks

    Ivan Antipov

    (@ivantipov)

    I second that – using a video background on the Hero block, upon update showing error offering to attempt recovery, then video disappeared from the front-end. When switched to adding a video in the background as opposed to container, the container inherits the video also, even when it’s not set.

    Plugin Support Bernice Chua

    (@bernicechua)

    Hi @ivantipov,

    Thank you for describing the issue. Rest assured, we are already investigating this!

    Plugin Support Bernice Chua

    (@bernicechua)

    Hi @peotraco and @ivantipov,
    ?
    We have already released a hotfix for this issue!
    ?
    ?Please update to version ?3.12.6 and kindly let us know if everything is now working properly on your end ??

    Thread Starter peotraco

    (@peotraco)

    Hi Good Day,

    Updated to version 3.12.6, and the problem has been fixed.

    Thank you for the support.

    Ivan Antipov

    (@ivantipov)

    @bernicechua thanks, background videos now working both as a background and a container background.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Using Video as Background on block’ is closed to new replies.