Using the “reviewer” name insread of “Anonymous”

Hi,

Thanks for using our plugin and reaching out to us. Our plugin is retrieving the users who wrote a review directly from your WooCommerce. Bear-in-mind this only works for actual users who registered as an user (consumer) on your WooCommerce website, probably the once who bought a product on your website, Hence, the user details need to be in your database for us to be able to retrieved and the reviews need to be written on your website itself. When our plugin cannot find those users in your official WooCommerce user database it will use “Anonymous” indeed.

That’s the thing.. that the user name is in the review name. So the user name is in the database. As I understand, the user left the name when leaving the review.

Were these reviews left by genuine users on your website itself? Can you find these users also in the user section of your WP-admin dashboard?

The user bought an item from us (most likely as a guest) and then came back to leave a review. They left their name and email in the review section, so we can see who it is. But it would be good to see their name on the review, instead of “Anonymous”

The ones that have an account, those seem to be fine, but the ones that are just leaving a review with name/email, those names are missing from the feed. The review does contain the name on the front end of the website.

By default (WooCommerce) one can only leave a review in WooCommerce when someone has an user account. It is not possible to leave their name and email. See: https://www.dropbox.com/s/c0s81elqe4vbt6f/Screenshot%202023-02-26%20at%2020.53.29.png?dl=0

Hence, I suspect you are using a 3th party review plugin that is not supported by our plugin or your reviews are uploaded to your database some other way.

I can defiantly leave a review without being logged in – you can see here: https://themotionbooks.com/shop/our-wedding-tmb/#reviews (or scroll to the bottom of the review section).

I am not using any third party review plugins, as I understand, WooCommerce is just using the standard comments form and adding a post type to it.

In WooCommerce, I see this setting – so maybe that is why it’s possible to leave a review.

Looking forward to hearing from you and resolving this issue.

Hi,

We have just pushed out a new release of our plugin that should solve the issue at hand. Can you update the plugin and verify this?

Perfect. That fixed it. Thank you so much.

Perfect, thanks for the heads-up